Senior Customer Service Coordinator

Coates Hire Operations Pty Limited; Emerald; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career development

Flexible working options

Employee discounts & wellbeing

Purchased extra leave

Novated leasing

Parental leave

Volunteer opportunities

Job summary

Coates is seeking a Senior Customer Service Coordinator for the Emerald branch. You will support the Area Manager and help run the branch efficiently, while guiding a small team to deliver exceptional customer service.

The role includes creating quotes, raising purchase orders and hire agreements, plus handling administration, assets and quality controls to ensure safety and satisfaction for customers.

Qualifications

• 5+ years in customer facing work experience
• Excellent communication skills, written and verbal
• Ability to multitask and prioritise
• Demonstrated problem solving skills
• Ability to support and lead a team
• Trade, or previous hire industry experience, will be highly regarded

Responsibilities

• Provide high level support to the Area Manager for efficient branch operation
• Lead and inspire a small team to deliver outstanding customer service
• Create quotes, raise purchase orders and enter hire agreements
• Manage administrative tasks, asset and quality management, and safety of the team and customers

Skills

Communication

Multitasking

Problem solving

Team leadership

Customer experience

Job description

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Senior Customer Service Coordinator

Job Posting Date: 7 Aug 2026

Company: Coates

Position Type: Permanent Full Time

The next step in your career starts here…

• Permanent, Full-Time opportunity
• Monday to Friday
• Genuine career development and progression opportunities

As the Senior Customer Service Coordinator at our Emerald branch, you’ll be responsible for providing a high level of assistance to the Area Manager in the efficient management and general operation of the branch.

You’ll enjoy variety in your role including:

• Ensuring the safety of your team and Coates customers
• Lead and inspire a small team to deliver outstanding customer service – you know that a happy customer will be a returning customer, and enjoy helping everyone deliver on targets.
• Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements.
• Managing administrative tasks, asset and quality management

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available—let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What you’ll bring to the role

This is a senior role so you will have 5+ years in customer facing work experience, as well as:

• Excellent communication skills, both written and verbal
• Ability to multitask and prioritise
• Demonstrated problem solving skills
• Ability to support and lead a team
• A desire to provide amazing customer experience
• Trade, or previous hire industry experience, will be highly regarded

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.