Senior Customer Experience Specialist (Cx & Insights)

Hasbro, Inc.; Toowoomba Regional; Presencial; AUD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Staff discounts

Ongoing training and development

Resumo da oferta

PTC Phone Tech & Comm is seeking a dedicated Full-Time Customer Service Sales and Device Technician for our Grand Central Store in Toowoomba, Queensland. You will blend hands-on repair work with frontline sales support, delivering a top-tier customer experience in a fast-paced retail setting.

Join a family-owned team with a passion for mobile tech, where you’ll learn basic repairs and grow your skills while helping customers find the right solutions and driving store performance.

Qualificações

• Passion for mobile & tech.
• Ability to learn new repairs.
• Strong customer service and sales focus.

Responsabilidades

• Provide exceptional customer service and support at all times.
• Assist frontline staff with sales when in store.
• Diagnose and repair electronic and mechanical devices – fast, safe, and to the highest standard.
• Troubleshoot faults and perform inspections.
• Manage repair queues and maintain a clean, organized workspace.

Conhecimentos

Customer service

Sales

Teamwork

Learning quickly

Descrição da oferta de emprego

Job Description

Join one of Australia’s leading Technology and Repair companies!

About Us:

PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range consists of high-quality mobile phone cases, a wide selection of phone screen protection, individually selected repair parts and accessories backed by our exceptionable and friendly customer service. We also offer IOT devices & Smart Tech for the home and workplace!

About the role:

PTC are currently seeking a Full-Time Customer Service Sales and Device Technician in our Grand Central Store in Toowoomba!

Reporting to the Store Team Leader, you will be familiar with working in a fast paced and dynamic retail environment. We will provide training in basic mobile device repairs so you must be willing to learn new skills and enjoy variety in a role. Not only will you be a key part of the team you will live for sales, delighting your customers every step of the way. Confident and willing to go the extra mile for your loyal and returning customers.

Your Day-to-Day Will Include

• Available in store
• Providing exceptional customer service and support at all times
• Assisting our frontline staff with sales when in store
• Diagnosing and repairing electronic and mechanical devices – fast, safe, and to the highest standard
• Troubleshooting faults and performing in-depth inspections
• Working independently to manage repair queues while keeping quality front of mind
• Maintaining a safe, clean, and well‑organised workbench
• Being a team player – supporting your team and growing your skills

To be successful for this role, you will have:

• A genuine passion for mobile & tech!
• Flexibility to work at least one day on the weekend
• A hard working and motivated attitude to achieve goals and commissions
• A passion for an excellent customer experience
• An understanding of sales processes and techniques
• An ability to learn new things quickly and think on your feet!
• Ability to lift up to 25kg
• Strong Customer Service and Sales Experience is highly regarded.
• Experience working to and exceeding all budgets and KPI’s is highly regarded.

Company Values

All team members are expected to demonstrate and uphold our company values, leading by example in their daily work.

• Challenge: Embrace innovation, adapt to change, and continuously seek opportunities for improvement.
• Sincerity: Put customers first, communicate openly, and act with honesty and empathy.
• Simplicity: Keep strategies, processes, and communication clear, practical, and easy to understand.
• Teamwork: Collaborate across teams, support others, and work together to achieve shared goals.
• Trust: Act with integrity, maintain transparency, and take accountability for decisions and results.

What’s in it for you?

Work-Life Balance: Enjoy a supportive environment that prioritises your well‑being. We value your well‑being and are open to discussions, exploring ways to provide a flexible and supportive work environment tailored to your needs.

Salary and Compensation: Be rewarded fairly for your skills and dedication.

Recognition for Commitment: Your commitment and hard work will be acknowledged and appreciated.

Culture and Growth: Immerse yourself in a thriving work environment that nurtures professional and personal growth.

And the benefits don’t end there: with numerous other benefits including staff discounts, ongoing training and development, and much more!