Customer Experience and Service Transformation Team Leader

Willoughby City Council; Willoughby; On-site; AUD 110,000 - 150,000; Full time

Job summary

Willoughby City Council is seeking a Customer Experience and Service Transformation Team Leader to drive a strategic program across the council, delivering enhanced customer outcomes and streamlined services for residents. The role sits within a dynamic, collaborative environment in Sydney's Willoughby area, offering opportunities to influence service design and delivery.

You will work with cross‑functional teams to shape the customer journey, embed transformation initiatives, and mentor staff

Job description

Customer Experience and Service Transformation Team Leader

When you join Willoughby City Council you join a close-knit team with a big impact. We are dynamic, diverse and future-focused. We value team players who are willing to roll up their sleeves and get the job done. We serve community and make it our job to make people's live better. It's all in a day's work.

Your freedom to grow in your career alongside likeminded people who will support you every step of the way. You'll be part of a transformation as a Council and shape the future for the residents of Willoughby. And you'll do it all from a thriving hub in Sydney, in the culturally-rich area we are so proud to call home.

About Us

When you join Willoughby City Council you join a close-knit team with a big impact. We are dynamic, diverse and future-focused. We value team players who are willing to roll up their sleeves and get the job done. We serve community and make it our job to make people's live better. It's all in a day's work.

You’ll have the freedom to grow in your career alongside likeminded people who will support you every step of the way. You'll be part of a transformation as a Council and shape the future for the residents of Willoughby. And you'll do it all from a thriving hub in Sydney, in the culturally-rich area we are so proud to call home.

About You

You’re looking for a role with purpose, one where you can make a meaningful difference. You have so much to offer. And we can see that. As much as you bring to the table, we provide you with the support you need to accelerate your career growth.

We are constanly evolving... and that change brings with it new directions, skillsets and thinking for you to embrace. Through collaboration and projects across the organisation, you will have incredible opportunities come your way. How far you take them, well, that's in your hands.

Whether that be incisive financial acumen, intelligent IT or residential solutions, a career here is about sharing ideas, spotting opportunities to make life and work in Willoughby better for all of us. It's a collaborative approach to making the right decision for our residents and environment.

What that means for you is the opportunity to contribute your expertise and learn from your colleagues' across all the different areas of Council each and every day.