Senior Customer Delivery Lead - Projects & Experience

CDC Data Centres; Canberra; On-site; AUD 120,000 - 160,000; Full time

Job summary

CDC Data Centres in Canberra is seeking a Senior / Customer Delivery Manager to oversee the customer experience across development projects. You will coordinate between customers and internal teams to ensure contractual deliverables are understood and achieved, while driving proactive communication and service excellence.

This highly collaborative role requires strong stakeholder management, industry experience in delivery environments, and a proactive mindset to resolve challenges and deliver

Qualifications

• Experience in a customer-facing delivery or project environment.
• Proven ability to build strong customer relationships and drive positive outcomes.
• Strong stakeholder management skills across internal and external teams.
• Understanding of development project lifecycles and delivery milestones.
• Commercial awareness with experience managing contractual obligations.
• Excellent communication skills, with the ability to engage technical and executive stakeholders.
• Highly organised, proactive and adaptable in a fast-paced environment.

Responsibilities

• Own the customer experience across critical development projects
• Drive delivery excellence through strong stakeholder alignment and coordination
• Build trusted customer relationships that enhance long-term value and outcomes
• Manage and track all contractual milestones, deliverables and procurements across the project lifecycle
• Provide guidance on customer requirements and contractual obligations to ensure clarity of delivery outcomes
• Monitor program timelines and dependencies, ensuring projects remain on track
• Act as the key interface between customers and internal Construction and Delivery teams
• Resolve customer and project issues through collaboration and effective stakeholder engagement
• Maintain accurate records, reporting, and communication relating to contracts and project activities
• Partner with Sales and internal teams to ensure alignment on project status and commercial commitments
• Contribute to continuous improvement initiatives that enhance delivery performance and customer outcomes

Skills

Customer-focused

Stakeholder management

Communication

Delivery / project

Relationship management

Job description

CDC Data Centres in Canberra is seeking a Senior / Customer Delivery Manager to oversee the customer experience across development projects. You will coordinate between customers and internal teams to ensure contractual deliverables are understood and achieved, while driving proactive communication and service excellence.

This highly collaborative role requires strong stakeholder management, industry experience in delivery environments, and a proactive mindset to resolve challenges and deliver