Senior Credit Controller – Service Collections Lead

Commercial Fire Group; Gold Coast City; On-site; AUD 90,000 - 110,000; Full time

Job summary

Commercial Fire Group is seeking an experienced Credit Controller to join the Service division in Melbourne, VIC, or Gold Coast, QLD. Reporting to the Chief Financial Officer, you will manage accounts receivable, debt collection, and the end-to-end process from invoicing to payment resolution.

The role requires a proven track record in service-based industries, strong negotiation skills, and proficiency with MYOB or Xero and Excel.

Qualifications

• 5+ years experience in credit collections within a service-based industry.
• Ability to identify root causes of billing issues.
• Confident negotiating payment arrangements and managing difficult conversations.
• Proficiency in MYOB, Xero, or similar accounting platforms, and strong Excel skills.
• Working knowledge of Australian debt collection regulations and Privacy Act requirements.

Responsibilities

• Manage the accounts receivable and debt collection function for the Service division.
• Own debtor ageing and end-to-end collections process; resolve issues and negotiate payments.
• Negotiate payment arrangements on overdue accounts while balancing commercial outcomes.
• Manage complex collections and advise on write-offs or legal action when required.
• Monitor credit terms and escalate accounts outside agreed terms.
• Maintain records of collection activities and communications.
• Report on aged receivables and collection rates.

Skills

Credit collections

Accounts receivable

Negotiation

Independent worker

Tools

MYOB

Xero

Excel

Job description

Commercial Fire Group is seeking an experienced Credit Controller to join the Service division in Melbourne, VIC, or Gold Coast, QLD. Reporting to the Chief Financial Officer, you will manage accounts receivable, debt collection, and the end-to-end process from invoicing to payment resolution.

The role requires a proven track record in service-based industries, strong negotiation skills, and proficiency with MYOB or Xero and Excel.