Credit Controller

Commercial Fire Group; Gold Coast City; On-site; AUD 90,000 - 110,000; Full time

Job summary

Commercial Fire Group is seeking an experienced Credit Controller to join the Service division in Melbourne, VIC, or Gold Coast, QLD. Reporting to the Chief Financial Officer, you will manage accounts receivable, debt collection, and the end-to-end process from invoicing to payment resolution.

The role requires a proven track record in service-based industries, strong negotiation skills, and proficiency with MYOB or Xero and Excel.

Qualifications

• 5+ years experience in credit collections within a service-based industry.
• Ability to identify root causes of billing issues.
• Confident negotiating payment arrangements and managing difficult conversations.
• Proficiency in MYOB, Xero, or similar accounting platforms, and strong Excel skills.
• Working knowledge of Australian debt collection regulations and Privacy Act requirements.

Responsibilities

• Manage the accounts receivable and debt collection function for the Service division.
• Own debtor ageing and end-to-end collections process; resolve issues and negotiate payments.
• Negotiate payment arrangements on overdue accounts while balancing commercial outcomes.
• Manage complex collections and advise on write-offs or legal action when required.
• Monitor credit terms and escalate accounts outside agreed terms.
• Maintain records of collection activities and communications.
• Report on aged receivables and collection rates.

Skills

Credit collections

Accounts receivable

Negotiation

Independent worker

Tools

MYOB

Xero

Excel

Job description

Melbourne, VIC or Gold Coast, QLD | Permanent, Full Time | Reports to the CFO

Job Description

We are seeking an experienced and driven Credit Controller to join Commercial Fire Group's Service division.

Reporting to the Chief Financial Officer, you will be responsible for accounts receivable and debt collection across the Service division, taking a problem-solving approach across the end-to-end process, from invoicing accuracy and job information through to dispute resolution and payment collection.

This role is ideal for someone with many years of experience in credit collections within a service-based industry, who takes genuine ownership of the aged debt result and enjoys solving problems as much as chasing payment.

About Us

Commercial Fire Group is an established Australian fire protection company, with over 100 years of combined industry experience across design, installation, testing, maintenance, and compliance. Our Service division, provides fire protection inspection, testing, and maintenance in line with AS 1851 for aged care, commercial, retail, and industrial clients.

Key Responsibilities

• Manage the accounts receivable and debt collection function for the Service division, with responsibility for the timely collection of outstanding debt
• Take ownership of debtor ageing and the end-to-end collections process, resolving issues as they arise, whether that means correcting an invoice, chasing missing job information, or negotiating payment directly with a client
• Negotiate payment arrangements on overdue accounts, balancing commercial outcomes with the client relationship
• Manage complex and escalated collection matters, including preparing write-off or legal action recommendations where required
• Assess customer risk and monitor credit terms, escalating accounts that fall outside agreed trading terms
• Maintain accurate records of collection activities, payment commitments, and account communications
• Report on aged receivables, collection rates, and the underlying causes of recurring issues
• Identify opportunities to improve credit and invoicing processes, and implement practical solutions
• Develop and maintain effective relationships with clients, technicians, and internal stakeholders across the business
• Ensure all collection activity is conducted in accordance with Australian debt collection regulations, Privacy Act requirements, and company policy

Skills and Experience

ESSENTIAL

• 5+ years of experience in credit collections, accounts receivable, or credit control within a service-based industry such as trades, maintenance, construction, or similar
• Demonstrated ability to identify the root cause of a billing issue rather than treating the symptom
• Confidence negotiating payment arrangements and managing difficult conversations
• Proficiency in MYOB, Xero, or similar accounting platforms, and strong Excel skills
• Working knowledge of Australian debt collection regulations, Privacy Act requirements, and consumer protection legislation
• Proven ability to manage own workload independently with minimal supervision

DESIRABLE

• Experience in the fire protection industry or a similar technical service environment
• Demonstrated experience implementing process improvements in collections or invoicing

What's on Offer

• Permanent, full time position based in Port Melbourne or Gold Coast
• Full ownership of the Service division's aged debt position, from root cause to resolution
• A results-focused role with genuine autonomy to manage the function
• Direct exposure to the commercial and financial operations of a growing company

Our Values

Ownership. We take responsibility. No excuses, no blame. We fix problems.

Excellence Through Effort. Skills grow through practice and persistence. We are always learning.

Proactive Problem Solving. We identify issues before they escalated and act on them.

Integrity and Safety. We do what is right. Compliance is never negotiable.