Senior Complaints & Investigations Lead — Trauma‑Informed, Hybrid

Department Of Justice And Community Safety; Melbourne; Hybrid; AUD 116,000 - 141,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

The Department Of Justice And Community Safety is seeking a Senior Complaints and Investigations Officer in Melbourne to lead reviews of complaints under the Victims' Charter and support victims of crime through sensitive investigations.

You will guide a team, interview witnesses, review evidence and shape improvements in complaint handling, with a focus on trauma-informed practice. The role offers hybrid work options and an ongoing, full-time appointment.

Qualifications

• Experience managing administrative investigations with a focus on people’s needs.
• Strong writing and editing of clear reports and letters.
• Confidence using case management and electronic document systems.
• People leadership and problem-solving skills, ideally with trauma-focused experience.

Responsibilities

• lead reviews of complaints under the Victims' Charter and guide investigations
• interview witnesses and review evidence with sensitivity to trauma
• prepare investigations plans, reports and correspondence
• improve complaint handling and manage workloads
• identify system-wide problems and support changes across agencies

Skills

Team leadership

Trauma-informed approach

Report writing

Independent & collaborative work

Education

Law degree or related field (desirable)

Job description

The Department Of Justice And Community Safety is seeking a Senior Complaints and Investigations Officer in Melbourne to lead reviews of complaints under the Victims' Charter and support victims of crime through sensitive investigations.

You will guide a team, interview witnesses, review evidence and shape improvements in complaint handling, with a focus on trauma-informed practice. The role offers hybrid work options and an ongoing, full-time appointment.