Senior Community & Stakeholder Relations Advisor

John Holland; City of Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Parental leave

Career development

Flexible work arrangements

Inclusive culture

Job summary

John Holland, in collaboration with KBR, is seeking a Senior Community & Stakeholder Advisor to join the Melbourne Water Framework on site in Elwood. You will design and deliver a stakeholder and community relations program to support project outcomes and protect Melbourne Water’s reputation.

This role focuses on advising the project team on communications strategies, building trusted relationships, and coordinating notifications, events and information sessions across Victoria.

Qualifications

• 3-5 years’ experience providing strategic communications advice and services.
• Multi-discipline experience including corporate communications, stakeholder relations, community engagement, marketing communications.
• Experience leading project or specialist function activities within a construction environment is highly regarded.
• Bachelor level degree or certificate relevant to the function area.

Responsibilities

• Develop and implement stakeholder and community relations strategies for construction projects.
• Identify and manage issues and risks related to stakeholder engagement and escalate as needed.
• Advise project team on communications and engagement plans to ensure alignment with client framework.
• Write and coordinate communications materials, notifications, presentations, and social media.
• Coordinate community outreach activities such as information sessions and door-knocks when required.

Skills

Strategic communications

Stakeholder engagement

Public relations

Community engagement

Education

Bachelor's degree in Public Relations / Communications

IAP2 certificate

Job description

Senior Community & Stakeholder Relations Advisor

The JV partnership between John Holland and design partner KBR delivers innovative and high-quality assets and upgrades with Melbourne Water to ensure communities across Melbourne continue to enjoy high-quality water supply and seamless sewage removal and treatment.

The JH-KBR JV has successfully delivered a wide range of critical infrastructure projects for the region, including water and sewer pipeline renewals, treatment plant upgrades, civil and road works, and reservoir improvements.

We are now looking for an experienced Senior Community & Stakeholder Advisor to join our Melbourne Water Framework. The framework head office is based in Canterbury, VIC, with this role being project specific based on site in Elwood. This role will oversee the delivery of critical water and wastewater infrastructure projects across Victoria, providing both consistency and efficiency across multiple projects

As a Senior Community and Stakeholder Advisor for the Melbourne Water Framework project, your role is to create and deliver a stakeholder and community relations program that supports the Project's outcomes and protect and promotes Melbourne Water’s reputation. You will handle stakeholder and community issues and provide advice to the project team on communications and engagement strategies to ensure the project's success and community centric team culture.

Core Responsibilities

• Develop and implement strategies to mitigate construction impacts and to effectively respond to feedback and concerns.
• Identify and manage issues and risks pertaining to the project and escalation issues and risks to the Project Manager and JV’s Community and Stakeholder Manager.
• Ensure Melbourne Water’s expectations are fully understood and develop trusted and ‘no surprises’ working relationship with Melbourne Water project team.
• Assist to develop and implement the Project’s Communications Action Plan for the project ensuring it is tailored to the project and community needs and updated as required.
• Develop trusted and collaborative relationships with the project team to ensure the project has a community-centric culture which supports activities undertaken strategically, minimising impact and disruption to stakeholders and the community.
• Provide advice and assistance to the construction teams on community and stakeholder activities so communication and notification requirements are understood in accordance with the Stakeholder Relations and Communications Management Plan.
• Write a range of high-quality communication materials, including notifications, presentations, social media posts, website updates and formal correspondence as well as co-ordinate residential door-knocks and information sessions as appropriate.
• Manage responses to all project related communications matters including via phone, email, website and social media in line with agreed client framework
• Assist in the identification, development and management of promotional and legacy opportunities for the project and its construction (i.e. media, presentations, milestones etc) which create valuable experiences for the community.

About You

• Tertiary Degree (Bachelor level) or certificate or relevant experience (Disciplines relevant to function area, e.g. public relations, journalism, communications, stakeholder management)
• 3-5 years’ experience providing strategic communications advice and services.
• Multi-discipline experience, e.g. corporate communications, stakeholder relations, community engagement, marketing communications.
• Experience in leading project or specialist function activities within a construction environment is highly regarded
• IAP2 certificate.

What We Offer

• Competitive salary and benefits, including salary continuance and salary sacrifice options
• Flexible work arrangements and generous leave, including 18 weeks paid parental leave
• Career development through technical, leadership and emerging talent programs
• Opportunities to work on some of Australia's most iconic projects
• A diverse and inclusive culture where everyone feels they belong
• Wellbeing support and benefits designed to help you thrive

At John Holland, our purpose is simple: we transform lives with everything we do.

We know infrastructure is about people - our customers, our employees and the communities we work in every day. That's what sets us apart: deep expertise, proven capability and a genuine commitment to creating better outcomes for people along the way.

With expertise spanning engineering, construction and operations, we're delivering the projects and services that keep communities moving. From rail, roads and bridges to hospitals and stadiums, we've helped shape Australia through iconic projects. You'll even see us operating buses, trains and trams.

Be part of a team that's up for the challenge of transforming lives.

John Holland does not accept any speculative or unsolicited CV’s from agencies that have been sent to our internal recruitment team or hiring managers.

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