Senior Community Stakeholder Manager

NRW Holdings; Perth; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Excellent rates & benefits

Long term employment prospects

Referral bonus program – earn $3k

Competitive salary and career growth

Employee discounts platform & health/w

Job summary

NRW Civil & Mining is seeking a skilled Community and Stakeholder Engagement professional to lead engagement across major infrastructure projects in Western Australia. You will coordinate planning, communications and reporting, ensuring engagement activities align with contractual and client requirements while building strong ties with residents, businesses and authorities.

The role requires hands-on experience, excellent communication and the ability to manage multiple priorities onsite on

Qualifications

• Demonstrated experience on Main Roads WA or other major infrastructure projects.
• Significant experience in community and stakeholder engagement and communications.
• Experience developing stakeholder engagement and communication plans.
• Strong written and verbal communication skills.
• Ability to build relationships with residents, businesses, agencies and project teams.
• Experience managing stakeholder enquiries and issues to resolution.
• Identify stakeholder risks and mitigation strategies.
• Understanding contractual requirements relating to engagement.
• Experience with engagement frameworks including IAP2.

Responsibilities

• Develop and regularly review the Community and Stakeholder Engagement Plan.
• Ensure contractual and client engagement requirements are understood and met.
• Represent the Engagement function at meetings and provide advice on risks.
• Lead and coordinate stakeholder engagement across planning, construction and completion.
• Maintain relationships with residents, businesses, landowners and groups.
• Coordinate stakeholder meetings, site visits, information sessions and briefings.
• Establish and manage stakeholder reference groups where required.
• Lead the management of enquiries, complaints and issues to resolution.
• Identify emerging stakeholder issues and provide timely recommendations.

Skills

Stakeholder engagement

Communications

Relationship building

Project coordination

CRM systems

Adobe Creative Suite

Canva

InDesign

Aboriginal engagement

Tools

CRM databases

Adobe Creative Suite

Canva

InDesign

Job description

Working closely with project, construction and client teams, youwill lead the coordination of stakeholder engagement activities,oversee communications and reporting, manage stakeholder issues andrisks, and ensure contractual and client requirements aremet. Enjoy a 5/2 roster with a 10% uplift while workingonsite on our metro projects, providing an attractive opportunityto join a major infrastructure project close to home

To be considered for this position you will possess thefollowing:

• Demonstrated experience working on Main Roads WA, StateGovernment or other major infrastructure projects


• Significant experience in community and stakeholderengagement, communications, community relations or a similarrole on complex projects


• Demonstrated experience developing and implementingstakeholder engagement and communication plans


• Strong written and verbal communication skills, includingthe ability to prepare correspondence, notifications, reportsand presentations


• Proven ability to build and maintain relationships withcommunity members, businesses, government agencies, clients andproject teams


• Demonstrated experience managing stakeholder enquiries,complaints, claims, issues and commitments through toresolution


• Ability to identify stakeholder risks, develop practicalmitigation strategies and provide timely advice to projectteams


• Strong understanding of contractual and client requirementsrelating to community and stakeholder engagement


• Strong organisational skills and the ability to managecompeting priorities and deadlines


• Demonstrated experience working collaboratively withmultidisciplinary project and construction teams


• Understanding of community engagement principles andframeworks, including IAP2


• Experience using stakeholder management databases, CRMsystems or engagement tracking tools


• Experience working with Aboriginal stakeholders,Traditional Owners and culturally significant stakeholdergroups is desirable


• Experience with Adobe Creative Suite, Canva, InDesign orsimilar communication tools is desirable

Responsible for but not limited to:

• Develop, implement and regularly review the Community andStakeholder Engagement Plan


• Ensure contractual, regulatory and client community andstakeholder engagement requirements are understood and metacross the project


• Represent the Community and Stakeholder Engagement functionat project, client and stakeholder meetings and provide adviceon engagement issues and project risks


• Lead and coordinate stakeholder engagement activitiesacross planning, construction and completion phases


• Develop and maintain strong relationships with residents,businesses, landowners, community groups, local governments,road users and other stakeholders


• Coordinate stakeholder meetings, consultations, sitevisits, community information sessions, public displays,workshops and stakeholder briefings


• Establish and manage stakeholder reference groups andcommunity forums where required under project contracts


• Lead the management of community enquiries, complaints,claims and stakeholder issues through to resolution


• Identify emerging stakeholder issues, community concernsand reputational risks and provide timely advice andrecommendations to the project team


• Ensure stakeholder commitments, actions, responsetimeframes and engagement records are accurately tracked andmaintained


• Lead the development, review and approval of community andstakeholder communications including constructionnotifications, newsletters, fact sheets, FAQs and projectcorrespondence


• Work with construction teams to ensure communicationsaccurately reflect project activities, impacts, mitigations andtimeframes


• Coordinate project events, site tours, stakeholderbriefings, community initiatives and project promotionactivities


• Monitor stakeholder sentiment, engagement performance andcontractual requirements and provide regular reporting throughproject dashboards and weekly, monthly and quarterlyreports


• Support and develop project team understanding of communityand stakeholder requirements, including appropriate behaviourswhen engaging with members of the public


• Work collaboratively with the Aboriginal EngagementCoordinator to support appropriate engagement with TraditionalOwners and culturally significant stakeholder groups

What’s on offer with NRW:

• Excellent rates, conditions and benefits


• Long term employment prospects


• Referral bonus program – earn $3k for a successfulreferral


• Competitive salary and career opportunities


• A culture driven organisation, be a part of a greatcrew


• Multiple company benefits including - income protectioninsurance / Employee Assistance Program (EAP) / discountedprivate health insurance / paid parental leave / salarysacrifice options & novated leases available


• Enjoy employee discounts with exclusive deals forgroceries, entertainment, fuel vouchers, incredible savings ontech products and so much more - there are over 450 retailersoffering amazing deals through our new benefits platform

About Us:

NRW Civil & Mining is proud to be one of the leading civil andmining contractors in the Australian resources and infrastructuresectors. Our ongoing success is a direct consequence of thecommitment we make to our clients, people, and the communities inwhich we operate.

With over 30 years’ experience as a civil and mining contractor,we have become a partner of choice for many of Australia’s leadingresource companies nationwide. Our positive safety culture hasresulted in a leading safety record and strong ties with localcommunities have been established through training programmes,employment, subcontracting and partnering opportunities.

NRW is an Equal Opportunity Employer and we stronglysupport diversity in our workforce. Applicants from a wide sectorof the community including women and Indigenous cultures areencouraged to apply