Senior Communications Manager - Business Partner

Australia Post Group; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible/hybrid work

Mentorship programs

Team discounts

Career development

Job summary

Australia Post in Melbourne is seeking a Senior Communications Manager - Business Partner to drive strategic internal and external communications for enterprise initiatives, reporting to senior leaders and partnering with Executive General Managers.

You will translate complex programs into clear messages, build stakeholder trust, and guide change communications across our retail, logistics and technology teams.

Qualifications

• Extensive senior communications experience in a large, regulated organisation.
• Proven success developing, delivering and evaluating strategic communication plans across channels.
• Strong stakeholder engagement with executives and senior leaders.
• Exceptional written, verbal and presentation skills in diverse contexts.
• Demonstrated project management for large-scale programs and change initiatives.
• Understanding of reputation management; experience in retail, logistics, technology or customer-focused environments is valued.

Responsibilities

• Develop and deliver strategic communication plans aligned to enterprise priorities and audiences.
• Partner with Executive General Managers and senior leaders, providing trusted communications advice and visibility opportunities.
• Lead communications for large-scale transformation and change programs, driving engagement and change adoption.
• Translate complex business initiatives into clear, engaging messages across internal and external channels.
• Build strong stakeholder relationships to ensure coordinated and effective communication outcomes.

Skills

Senior communications

Stakeholder engagement

Written & verbal communication

Change communications

Job description

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Name

Senior Communications Manager - Business Partner

Site / Location

Ref #

12389177

Entity

Australia Post

Opening Date

05-Nov-2026

Suburb

Work Type

Fixed Term Full Time

Description & Requirements

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Being in a business support role at Australia Post means helping our team deliver for every Australian. Just like our Posties, you’re behind every delivery. Whatever your team or role, you’re helping grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection across our teams.

About the opportunity

Join a high-impact Communications team that partners directly with Executive General Managers and senior leaders to shape strategic business outcomes, drive employee engagement, and enhance Australia Post’s reputation. This is an exciting 12 month fixed term opportunity to influence enterprise-wide initiatives, lead communications for major transformation programs, and help bring Australia Post’s strategy, innovation and culture to life for team members, customers and communities.

You’ll also

• Develop and deliver strategic communication plans aligned to business and enterprise priorities, ensuring clear, consistent and engaging messaging across a range of audiences.
• Partner closely with Executive General Managers and senior leaders, providing trusted communications advice, executive messaging, presentations and leadership visibility opportunities.
• Lead communications for large-scale transformation and change programs, driving engagement, change adoption and alignment with Our AP Way culture.
• Translate complex business, operational and technical initiatives into compelling stories through internal channels, town halls, thought leadership content and external communications opportunities.
• Build strong stakeholder relationships across the business, acting as the key communications liaison to ensure coordinated, transparent and effective communication outcomes.

About you

You're a strategic and collaborative communications professional who thrives in complex environments and enjoys partnering with senior leaders to deliver meaningful outcomes. You bring a strong reputation for influencing stakeholders, simplifying complexity into compelling messages, and balancing multiple priorities while keeping people engaged, informed and connected to purpose.

You’ll also have

• Extensive senior communications experience, gained within a large, complex and highly regulated organisation.
• Proven success developing, delivering and evaluating strategic communication and change communication plans across a range of channels, including digital platforms.
• Strong stakeholder engagement skills, with the ability to influence and advise Executive General Managers, senior leaders and other key stakeholders with competing priorities.
• Exceptional written, verbal and presentation skills, with experience translating complex business, operational or technical information into clear and engaging communications.
• Demonstrated project management capability, including managing large-scale programs, multiple concurrent priorities and communications for transformational change initiatives.
• A strong understanding of reputation management, stakeholder environments and contemporary communications best practice. Experience within retail, logistics, technology or customer-focused organisations will be highly regarded.

What else is in it for you?

• Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
• Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
• Opportunities for growth and development through formal programs or mentorship
• Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [e-mail] or on 03 8737 9415.

See and hear what life is like in business support: