Senior Collections Officer

Handy Finance; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

Handy Finance is seeking an experienced Senior Collections Officer in Adelaide to own and resolve complex collections matters while supporting and mentoring the credit team within a fast-growing FinTech.

You will lead escalated collections, review arrears reporting, and negotiate tailored repayment solutions with customers, aiming to drive loss performance and efficient litigation where required. Based in the Adelaide CBD with strong career progression.

Qualifications

• Proven experience in collections, credit or financial services, ideally in senior or complex case-handling roles.
• Strong negotiation and conflict-resolution skills with a customer-first mindset.
• High emotional intelligence and exemplary phone manner.
• Strong analytical and reporting skills with attention to detail.
• Sound understanding of collections legislation and litigation processes.
• Collaborative, hands-on attitude—a true team player.

Responsibilities

• Manage escalated and complex collections cases with professionalism and empathy.
• Lead case management of long-dated and high-risk collections matters.
• Oversee and review daily arrears reporting and trend analysis, providing actionable insights to Credit & Operations teams.
• Engage with customers and related parties to negotiate tailored repayment solutions.
• Prepare reporting and recommendations for internal and external stakeholders, including legal escalation where required.
• Contribute to continuous improvement initiatives across the collections process.

Skills

Collections expertise

Negotiation

Emotional intelligence

Analytics

Litigation knowledge

Team collaboration

Job description

We are seeking an experienced and motivated Senior Collections Officer to join one of Australia's leading personal loan providers. This role is a fantastic opportunity to take ownership of complex collections matters while supporting and mentoring the broader credit team within a fast-growing financial technology company ('FinTech') that offers substantial personal and professional development opportunities.

Handy Finance (Formerly known as OurMoneyMarket) is a leading fintech with a mission to Make Money Simple, and we are proud to be featured in the "AFR Fast 100 List 2024", alongside numerous industry awards from Canstar, Finder & RateCity.

What you'll do

• Manage and resolve escalated and complex collections cases with professionalism and empathy.
• Lead case management of long-dated and high-risk collections matters.
• Oversee and review daily arrears reporting and trend analysis, providing actionable insights to Credit & Operations teams.
• Engage with customers and related parties through inbound and outbound calls to negotiate tailored repayment solutions.
• Prepare reporting and recommendations for internal and external stakeholders, including legal escalation where required.
• Contribute to continuous improvement initiatives across the collections process.

What you'll bring

• Proven experience in collections, credit or financial services, ideally in a senior or complex case-handling role.
• Strong negotiation and conflict resolution skills, with a customer-first mindset.
• High emotional intelligence with an exemplary phone manner.
• Strong analytical and reporting skills, with attention to detail.
• A sound understanding of collections legislation and litigation processes.
• A collaborative, hands-on attitude - a true team player.

What we'll offer

• A fast-growing business disrupting traditional consumer finance.
• A high-performing credit team with market-leading loss performance.
• The opportunity to step into a leadership position within a scale-up environment.
• Full-time position, competitive remuneration, and career progression pathways.
• Based in the Adelaide CBD with a fantastic workplace culture.