Senior Cloud Transformation Lead, ANZ

Amazon; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Amazon Web Services Australia Pty Ltd is seeking a Customer Solutions Manager (CSM) in ANZ to move customers from strategy to execution, guiding migration, AI adoption, and modernization across enterprise environments. You will own outcomes, not just processes, and work with executives to shape strategic roadmaps.

The role combines deep technical knowledge with business acumen, requiring comfort with architecture reviews and transformation programs that deliver measurable business results.

Qualifications

• 5+ years leading large-scale technical or engineering programs with measurable benefits.
• 2+ years of customer-facing work engaging with executives or partners to solve problems with advanced technologies.
• Experience guiding multi-disciplinary transformation projects across broad teams.

Responsibilities

• Lead complex customer engagements with measurable impact across multiple business outcomes.
• Serve as trusted advisor to senior customer stakeholders shaping AI and Cloud transformation strategies.
• Own end-to-end execution of strategic customer initiatives including change management and governance.
• Translate complex requirements into actionable adoption strategies linked to business outcomes.
• Communicate clearly across technical and executive audiences to drive alignment.
• Leverage AI and cloud technologies to reduce friction and scale adoption.
• Provide actionable customer insights to inform AWS service improvements.
• Mentor teams on technical approaches and execution excellence.

Skills

Program leadership

Customer engagement

Cross-functional collaboration

AI/ML familiarity

Cloud architecture knowledge

Executive communication

Education

Bachelor's degree in Computer Science, Engineering, Business, or related field

Tools

AWS Certified Solutions Architect – Associate

AWS Certified AI Practitioner

Job description

Amazon Web Services Australia Pty Ltd is seeking a Customer Solutions Manager (CSM) in ANZ to move customers from strategy to execution, guiding migration, AI adoption, and modernization across enterprise environments. You will own outcomes, not just processes, and work with executives to shape strategic roadmaps.

The role combines deep technical knowledge with business acumen, requiring comfort with architecture reviews and transformation programs that deliver measurable business results.