AI & Cloud Transformation Lead — ANZ

Amazon Web Services Australia Pty Ltd; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Amazon Web Services Australia Pty Ltd in Sydney seeks a Customer Solutions Manager to drive business transformation from strategy to execution. You will lead enterprise engagements, align AWS services with customer goals, and guide cross-team collaboration with executives and technical leaders.

You will navigate ambiguity, build executive trust, and deliver measurable outcomes across IT and business units, including AI adoption and modernisation efforts.

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership and delivering customer benefits.
• 2+ years of customer-facing work engaging with executives and technologists to solve business problems with advanced technologies.
• Experience leading transformation project teams across broad functional groups.
• Working knowledge across compute, networking, security, data, AI/ML with ability to guide implementations.
• Bachelor's degree in Computer Science, Engineering, Business, or related field (or equivalent experience)

Responsibilities

• Lead complex customer engagements with measurable impact across multiple business outcomes, lines of business, or customers.
• Serve as a trusted advisor to senior customer stakeholders and decision makers, shaping AI and Cloud transformation strategies.
• Own end-to-end execution of strategic customer initiatives, including change management and governance.
• Translate complex technical and business requirements into transformative adoption strategies.
• Communicate effectively across all organisational levels, delivering clear messages that drive alignment.
• Leverage emerging technologies (including AI) to reduce adoption friction.
• Provide actionable customer insights to inform AWS service improvements.
• Build best practices and mentor team members on technical approaches and execution excellence.

Skills

Leadership

Customer engagement

Program management

Technical transformation

Communication

Education

Bachelor's degree (CS/Engineering/Business)

Tools

AWS

Cloud architecture

Security

Job description

Amazon Web Services Australia Pty Ltd in Sydney seeks a Customer Solutions Manager to drive business transformation from strategy to execution. You will lead enterprise engagements, align AWS services with customer goals, and guide cross-team collaboration with executives and technical leaders.

You will navigate ambiguity, build executive trust, and deliver measurable outcomes across IT and business units, including AI adoption and modernisation efforts.