Senior Cloud Engineer - Azure/AWS MSP | Hybrid Brisbane

Ampersand; Brisbane; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Permanent role

Hybrid work arrangement

Exposure to varied customer Environm

Job summary

Ampersand in Brisbane is seeking an experienced Senior Cloud Engineer to join a growing MSP. This hands-on role focuses on supporting customer cloud and infrastructure environments, resolving escalations and improving reliability across managed services.

You will work across Azure, AWS, and hybrid environments, lead major incidents, mentor engineers and help drive automation, monitoring and security best practices within a collaborative team.

Qualifications

• MSP environment experience is essential.
• Hands-on experience with Azure and/or AWS.
• Strong background in infrastructure, cloud operations and L3 troubleshooting.
• Experience managing major incidents and root cause analysis.
• Knowledge of Windows Server, networking, identity and backup/disaster recovery.
• Automation and scripting experience (PowerShell, Terraform or similar).
• Strong communication and customer-facing skills.

Responsibilities

• Provide L3 support and resolve complex cloud and infrastructure issues.
• Support and troubleshoot Azure, AWS and hybrid environments.
• Manage critical incidents, including P1/P2 escalations and root cause analysis.
• Identify recurring issues and implement permanent solutions.
• Review infrastructure, security and operational performance.
• Improve automation, monitoring, and documentation of service delivery.
• Provide technical guidance and mentoring to other engineers.
• Work directly with customers to manage technical issues and escalations.

Skills

MSP experience

Azure

AWS

L3 troubleshooting

Major incidents

Automation scripting

PowerShell

Terraform

Customer communication

Tools

Windows Server

Networking

Identity

Backup/DR

Job description

Ampersand in Brisbane is seeking an experienced Senior Cloud Engineer to join a growing MSP. This hands-on role focuses on supporting customer cloud and infrastructure environments, resolving escalations and improving reliability across managed services.

You will work across Azure, AWS, and hybrid environments, lead major incidents, mentor engineers and help drive automation, monitoring and security best practices within a collaborative team.