Senior Client Solutions Manager, Life Insurance (Anz)

Munich Re; Sydney; On-site; AUD 140,000 - 210,000; Full time

Job summary

Munich Re Group in Australia/New Zealand seeks a Qualified Actuary (FIAA or equivalent) with 5+ years life insurance experience to lead client solutions initiatives. You will develop strategy, support product and pricing, and ensure a robust client pipeline while managing relationships with key stakeholders.

Role involves treaty considerations, profitability reviews, and delivering impactful RFPs and tenders for MRA clients across Retail, Group and Direct markets.

Qualifications

• Experience in technical insurance disciplines including product management, underwriting, claims, pricing/valuation, distribution and/or legal/risk.

Responsibilities

• Contribute to the development and implementation of MRA’s business plan.
• Support the Head of Client Solutions with MRA’s proposition (product, tech, underwriting, claims, pricing).
• Ensure MRA has a robust pipeline of business with the Head of Client Solutions.
• Develop and implement client strategies, representing the voice of the customer.
• Proactively manage and strengthen client relationships.
• Assist with treaty management, pricing discussions, and profitability tracking.
• Lead project delivery for RFPs, tenders, and other client work, including product, pricing, underwriting, claims, and risk considerations.
• Foster an engaged, high-performance team culture and effective risk controls.

Skills

Insurance disciplines

Product management

Underwriting

Claims

Pricing/valuation

Distribution

Legal risk

Stakeholder engagement

Education

FIAA or equivalent actuary

Job description

The Life team provides reinsurance services for the life industry in Australia and New Zealand and operates in Retail, Group and Direct markets.

The Commercial team provides advice on all aspects of MRA and our clients’ proposition, including pricing, product design, claims and underwriting. The team also brings Munich Re’s global insights and capabilities to the Australian and New Zealand market.

The Client solutions team oversees MRA’s client relationships, with a focus on Retail and Direct insurance. This role is responsible for the creation and execution of the strategy for certain MRA clients in New Zealand and Australia. The role is also responsible for ensuring MRA collectively and individually meets client expectations and business plans.

Your Role

• Strategy: Contribute to the development and implementation of MRA’s business plan.
• MRA Proposition: Support the Head of Client Solutions with MRAs proposition (product, tech, underwriting, claims, pricing, etc), to ensure it is coherent and appropriately targeted to clients.
• New Business: With the Head of Client Solutions, ensure MRA has a robust pipeline of business.
• Client Strategies: Contribute to the development and implementation of the strategy for agreed clients. Ensuring the voice of our customer is represented within MRA.
• Client Management: Proactively build, strengthen and maintain client relationships. Role model excellent client engagement and encourage MRA to engage with clients effectively.
• Treaty Management and Profitability: Deliver sustainable business results for MRA through ongoing monitoring and portfolio management with a coherent cross-functional approach. Assist with effective pricing discussions with clients and doing pricing work as required from time to time in accordance with MRA pricing principles.
• Project Delivery: Lead the project management and delivery of RFP, tenders and other work for clients including oversight and input on product, pricing, underwriting, claims, legal and risk considerations.
• Team culture: Contribute to an engaged and high-performance team culture that meets client, stakeholder and team member expectations
• Risk Management: Perform risk controls effectively, efficiently and economically, within the accountabilities of your function.

Your Profile

• Experience in technical insurance disciplines including product management, underwriting, claims, pricing/valuation, distribution and or legal/risk (essential)
• Qualified Actuary (FIAA or equivalent) with 5+ years life insurance experience in the Australia/NZ market (essential)
• Experience of working successfully with diverse stakeholders both internally and externally (essential)
• Ability to influence/ deliver positive outcomes through effective relationship building, negotiation and stakeholder engagement
• Demonstrated ability to manage and lead complex and time critical projects

Technical

• Solid understanding of ANZ life insurance market, regulatory and competitor landscapes
• Sound understanding of actuarial concepts and pricing
• Ability to produce high-quality written reports & presentations for various audiences, including senior-level stakeholders and clients
• Ability to understand and draft Treaty and other documents as well as the levers available to enhance treaty performance

We see DEI as a business imperative, helping us to attract, grow and inspire a diverse, inclusive, and equitable workforce that better enable us to serve our customers, investors, and communities. Globally, we strive to build balanced teams across all aspects of difference.