Technical Operations Manager

Mitsui Sumitomo Insurance Co. Ltd.; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working arrangements

Flu shots and skin checks

Life, TPD & Salary Continuance Ins

Job summary

Mitsui Sumitomo Insurance Oceania (MSIG) is seeking a Technical Operations Manager who will partner with the Head of Underwriting to strengthen underwriting and reinsurance operations, improve processes and deliver strategic initiatives.

You will oversee workflows, drive continuous improvement, manage reporting calendars, and coordinate across Underwriting, Reinsurance, Distribution, Finance, Claims and IT to deliver timely outcomes.

Qualifications

• PM and organisational skills with ability to manage multiple priorities.
• Lean, Six Sigma or similar process improvement experience desirable.
• Excellent stakeholder management, communication and influencing skills.
• Strong reporting and presentation skills with Excel/PowerPoint.
• Able to work independently with minimal supervision.
• Understanding of underwriting and reinsurance operations preferred.
• Knowledge of APRA reporting obligations (GPS 230) is advantageous.
• Experience leading projects or business-improvement initiatives in insurance.
• Ability to collaborate across teams and deliver results without direct authority.

Responsibilities

• Oversee underwriting and reinsurance workflows to ensure key activities are completed on time.
• Lead continuous improvement initiatives to reduce manual effort.
• Coordinate governance and reporting across stakeholders.
• Prepare project plans, status updates and governance documentation.
• Support Head of Underwriting and manage priority initiatives.
• Liaise with brokers, reinsurers and IT to drive change.
• Monitor risks, issues and dependencies throughout projects.
• Provide quality assurance on operational matters.

Skills

Project management

Process improvement

Stakeholder management

Communication

Presentation skills

Independent work

Underwriting knowledge

APRA reporting

Insurance experience

Tools

Excel

PowerPoint

Job description

Mitsui Sumitomo Insurance Oceania (MSIG) is a proud branch of Mitsui Sumitomo Insurance Company Limited in Japan and a member of the esteemed MS&AD Insurance Group Holdings, Inc.—one of the world's largest general insurance groups. We operate in Australia and New Zealand, providing a diverse range of corporate, commercial, personal, and specialty insurance products.

The Role:

Are you passionate about driving operational excellence and making a meaningful impact? The Technical Operations Manager is a key partner to the Head of Underwriting and will play an important role in strengthening the underwriting and reinsurance operations, improving processes, and delivering strategic business initiatives. This a permanent role reporting into the Head of Underwriting.

You will oversee underwriting and reinsurance workflows, lead continuous improvement activities, and ensure high-quality reporting and governance. Working closely with teams across Underwriting, Reinsurance, Distribution, Finance, Claims, Projects and IT, you'll identify opportunities to simplify processes, improve efficiency and deliver outcomes that support the broader business strategy.

What you will do:

Reinsurance Treaty Governance (including Administration)

• Manage day-to-day administration of core reinsurance treaties, including records, trackers and action logs.
• Coordinate treaty renewals, ensuring timelines, documentation and approvals remain on track.
• Maintain accurate and complete treaty documentation, escalating any gaps or issues.
• Coordinate and validate treaty data submissions, including bordereaux, exposure and premium information.
• Act as the primary contact for operational treaty administration with brokers and reinsurers.
• Partner with the Reinsurance Controller, supporting treaty administration

Workflow Governance

• Oversee underwriting and reinsurance workflows to ensure key activities are completed on time.
• Monitor work-in-progress and follow up on outstanding tasks, escalating risks where required.
• Maintain workflow trackers and dashboards to provide visibility of priorities and deadlines.
• Ensure clear ownership and timely handovers between teams.
• Support workflow coordination on behalf of the Head of Underwriting.

Reporting Governance and Timeliness

• Manage the reporting calendar for underwriting and reinsurance deliverables.
• Coordinate input from key stakeholders to ensure reporting is accurate and timely.
• Maintain reporting trackers and dashboards to provide visibility of progress.
• Identify and address recurring reporting issues and process inefficiencies.

Process Efficiency and Continuous Improvement

• Lead process improvement initiatives to increase efficiency and reduce manual effort.
• Partner with stakeholders to streamline workflows, reporting and operational processes.
• Identify bottlenecks and implement improved ways of working.
• Support system enhancements and automation opportunities.

Support to Head of Underwriting

• Act as a trusted partner to the Head of Underwriting, helping manage priorities and resolve operational issues.
• Prepare reports, presentations and committee papers.
• Represent the Head of Underwriting in meetings and project forums as required.
• Review and provide quality assurance on key operational matters.

Stakeholder and Relationship Management

• Build strong relationships across Underwriting, Reinsurance, Distribution, Finance, Claims, Legal/Compliance and IT.
• Liaise with brokers, reinsurers and vendors on project and operational initiatives.
• Support stakeholder engagement and change management activities.

Special Projects & Strategic Initiatives

• Lead projects and strategic initiatives from planning through to delivery.
• Coordinate cross-functional stakeholders to achieve project outcomes.
• Prepare project plans, status updates and governance documentation.
• Identify and manage project risks, issues and dependencies.
• Monitor progress against agreed scope, budget and timelines.

What we're looking for:

• Strong project management and organisational skills, with the ability to manage multiple priorities.
• Process improvement skills (Lean, Six Sigma or similar methodology desirable)
• Excellent stakeholder management, communication and influencing skills.
• Strong reporting and presentation skills, including proficiency in Excel and PowerPoint.
• Able to work independently and deliver outcomes with minimal supervision.
• Understanding of underwriting and reinsurance operations is preferred.
• Awareness of APRA reporting obligations relevant to reinsurance and underwriting (e.g. GPS 230 Reinsurance Management), sufficient to manage reporting governance
• Experience leading projects, business improvement initiatives or supporting senior leaders within insurance or financial services.
• Proven ability to collaborate across teams and deliver results without direct authority.

What We Offer

• A friendly, supportive team environment part of a small local business with a global exposure.
• Flexible hybrid working arrangements.
• Competitive salary and company benefits, including flu shots and skin checks.
• Complimentary Life, TPD & Salary Continuance Insurance.

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