Senior Client Services Representative - CARE

SmartRecruiters, Inc.; Australia; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts on hospital products

Career progression opportunities

Job summary

The Centre for Animal Referral and Emergency (CARE) seeks a motivated Senior Client Services Representative to join our 24-hour specialist and emergency veterinary hospital in Collingwood. This full-time role focuses on delivering outstanding client service within a busy animal care environment.

Ideal candidates will have experience in the animal care industry, with a passion for customer service, strong communication, and the ability to multitask with excellent attention to detail.

Qualifications

• Has previous experience working within the animal care industry (essential)
• Has a genuine passion for customer service and helping people
• Communicates with empathy, professionalism, and confidence
• Remains calm and organised in a fast-paced environment
• Has excellent attention to detail and administrative skills
• Enjoys working collaboratively with a multidisciplinary team
• Is confident managing multiple priorities simultaneously
• Has strong computer literacy and experience with Microsoft Office programs
• Knowledge of EzyVet practice management software would be advantageous but is not essential.

Responsibilities

• Provide outstanding client service to CARE's clients.
• Support a 24-hour veterinary hospital team.
• Assist with administrative tasks using Microsoft Office.
• Familiarity with EzyVet software would be advantageous.

Skills

Customer service

Empathy

Communication

Attention to detail

Administrative skills

Team collaboration

Multitasking

Computer literacy

Tools

Microsoft Office

EzyVet

Job description

Senior Client Services Representative - CARE

• Full-time

Senior Client Services Representative (Full Time)

The Centre for Animal Referral and Emergency (CARE) is seeking a Client Services Representative to join our 24-hour specialist and emergency veterinary hospital in Collingwood.

This role is ideal for someone with experience in the animal care industry who is passionate about delivering outstanding customer service.Veterinary nursing experience would be highly regarded.

About You

• Haspreviousexperience working within the animal care industry (essential)
• Has a genuine passion for customer service and helping people
• Communicates with empathy, professionalism, and confidence
• Remains calm andorganisedin a fast-paced environment
• Has excellent attention to detail and administrative skills
• Enjoys working collaboratively with a multidisciplinary team
• Is confident managing multiple priorities simultaneously
• Has strong computer literacy and experience with Microsoft Office programs

Knowledge ofEzyVetpractice management software and medical privacy laws would beadvantageousbut is not essential.

Current Roster

This is a full-time position working asetrotating fortnightly roster (subject to change with notice):

Week 1 – Day Shifts

Week 2 – Afternoon/Evening Shifts, 2am being the latest finish.

This roster includes one Saturday shift per fortnight.

This position offers genuine career progressionand leadership developmentopportunities for the right person.CARE is committed to supporting your professional development and long-term career goals.

The Opportunity

A career at CARE will provide the successful candidate with:

• Competitiveremunerationcommensuratewith skill level and experience
• Generous staff discounts on a range of hospital products and services

Join a team where exceptional client care is just as important as exceptional patient care.