Senior Client Services Manager

Ncs Australia; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

NCS Australia is seeking a commercially driven Senior Client Manager to develop strategic client relationships and drive growth across existing accounts in Australia. The role focuses on IT services and professional services, building trusted partnerships with senior stakeholders and turning client needs into long-term opportunities.

Ideal candidates will have a track record of expanding existing accounts, strong commercial acumen, and expertise in account planning and opportunity management.

Qualifications

• Proven experience in technology services sales, IT consulting or professional services.
• Strong track record of growing existing accounts and expanding client relationships.
• Experience engaging senior stakeholders and building long‑term client partnerships.
• Strong commercial acumen, account planning and opportunity management skills.
• A proactive, relationship‑led approach with the ability to identify and convert growth opportunities.

Responsibilities

• Develop and execute account plans to grow revenue across key clients.
• Build trusted relationships with senior stakeholders and decision-makers.
• Identify upselling, cross‑selling and new service opportunities within existing accounts.
• Understand client business priorities and connect them with relevant technology and consulting solutions.
• Partner with consulting and delivery teams to develop client solutions and maximise account value.
• Manage account pipelines, forecasts and commercial negotiations to achieve growth targets.

Skills

Tech services sales

Account expansion

Stakeholder management

Commercial acumen

Relationship building

Job description

Job Description

Grow strategic accounts. Strengthen client partnerships. Unlock new opportunities.

We’re looking for a commercially driven Senior Client Manager with strong technology services sales experience to develop strategic client relationships and drive growth across existing accounts.

This role is ideal for someone who understands the IT services landscape, builds trusted relationships with senior stakeholders and knows how to turn client needs into opportunities for long‑term business growth.

What You’ll Do

• Develop and execute account plans to grow revenue across key clients.
• Build trusted relationships with senior stakeholders and decision-makers.
• Identify upselling, cross‑selling and new service opportunities within existing accounts.
• Understand client business priorities and connect them with relevant technology and consulting solutions.
• Partner with consulting and delivery teams to develop client solutions and maximise account value.
• Manage account pipelines, forecasts and commercial negotiations to achieve growth targets.

Qualifications

• Proven experience intechnology services sales, IT consulting or professional services.
• A strong track record of growing existing accounts and expanding client relationships.
• Experience engaging senior stakeholders and building long‑term client partnerships.
• Strong commercial acumen, account planning and opportunity management skills.
• A proactive, relationship‑led approach with the ability to identify and convert growth opportunities.

Additional Information

Why NCS?

This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.

Ready to make extraordinary happen?

We'd love to hear from you.

We celebrate diversity and inclusion

We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.

Important information

Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.

Agencies:

NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal.