Senior Client Service Manager (Testing & Quality Services)

NCS Group Australia; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

NCS Group Australia is seeking a Client Service Manager / Senior Manager to drive the growth of our Testing & Quality Assurance business across a portfolio of new and underpenetrated clients. This hunter-minded, client-facing role thrives on building relationships, uncovering whitespace and converting opportunities into meaningful technology outcomes.

This position leads engage-to-close activities across test automation, QA advisory and quality engineering, while staying ahead of AI-assisted

Qualifications

• Solid experience in technology services sales, business development or client account management.
• Proven track record selling Testing, QA, Quality Engineering or related services.
• Established relationships with senior technology, testing and transformation stakeholders.
• Strong commercial acumen with a record of converting opportunities.
• Ability to operate with pace, resilience and a growth mindset.

Responsibilities

• Drive new business and account growth across Testing & QA services.
• Build relationships with Test, Technology, Program, Project and Transformation leaders.
• Identify whitespace and create demand across new and underpenetrated accounts.
• Sell solutions spanning test automation, non-functional testing, quality engineering, managed testing and QA advisory.
• Build and manage a strong pipeline from prospecting through to close.
• Develop land-and-expand strategies to grow initial engagements into broader partnerships.
• Shape propositions addressing quality, delivery, technology risk and transformation challenges.
• Partner with sales, capability and delivery teams to bring the right expertise to clients.
• Stay ahead of emerging trends, particularly AI-assisted testing and AI solution assurance.
• Own commercial outcomes including revenue, margin, conversion and pipeline performance.

Skills

Technology sales

Business development

Client management

Enterprise relationships

Commercial acumen

Stakeholder management

Job description

Make extraordinary happen

At NCS Australia, we’re the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference.

Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact - for our clients, our communities and each other.

At NCS Australia, we’re the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference.

Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact - for our clients, our communities and each other.

Job Description

We’re looking for a Client Service Manager / Senior Manager to drive the growth of our Testing & Quality Assurance business across a portfolio of new, emerging and underpenetrated clients.

This is a hunter-minded, client-facing role for someone who thrives on building relationships, uncovering whitespace and converting opportunities into meaningful technology outcomes.

What you’ll be doing

• Drive new business and account growth across Testing & QA services
• Build relationships with Test, Technology, Program, Project and Transformation leaders
• Identify whitespace and create demand across new and underpenetrated accounts
• Sell solutions spanning test automation, non-functional testing, quality engineering, managed testing and QA advisory
• Build and manage a strong pipeline from prospecting through to close
• Develop land-and-expand strategies to grow initial engagements into broader partnerships
• Shape compelling propositions that address quality, delivery, technology risk and transformation challenges
• Partner with sales, capability and delivery teams to bring the right expertise to clients
• Stay ahead of emerging trends, particularly AI-assisted testing and AI solution assurance
• Own commercial outcomes including revenue, margin, conversion and pipeline performance

Qualifications

• Solid experience in technology services sales, business development, consulting or client account management
• Proven success selling Testing, QA, Quality Engineering, Automation or related technology services
• Strong enterprise sales and new business development capability
• Established relationships with senior technology, testing and transformation stakeholders
• Strong commercial acumen and a track record of converting opportunities
• Ability to operate with pace, resilience and a genuine growth mindset
• Excellent communication, presentation and stakeholder management skills
• Knowledge of the Australian technology services and testing market
• Comfortable navigating complex, matrixed enterprise environments

Additional Information

Why NCS?

This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.

Ready to make extraordinary happen?

We’d love to hear from you.

We celebrate diversity and inclusion

We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.

Important information

Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.

Agencies:

NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal.