Senior Client Payments and Reconciliation Coordinator

Smartgroup; Adelaide; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Smart Leave

Free lunch

Paid Parental Leave (up to 20 weeks)

Make a Difference Days

Salary packaging & novated leasing

Free flu vaccinations

Employee Share Plan

Job summary

Smartgroup is seeking a Senior Client Payments & Reconciliations Coordinator for a 6-month fixed-term contract based in Adelaide. You will join the Client Finance team to investigate complex reconciliation issues, process salary packaging payments, and provide insightful client/vendor reporting.

You will liaise with internal and external stakeholders to ensure accuracy, compliance, and smooth operations across high volumes of financial transactions.

Qualifications

• Experience in reconciliations, financial operations or client finance roles.
• Strong analytical and problem-solving skills.
• Experience investigating discrepancies and resolving complex financial issues.
• High attention to detail and commitment to accuracy.
• Excellent stakeholder management and communication skills.
• Ability to work effectively in a fast-paced environment with competing priorities.
• Strong Microsoft Excel and systems navigation skills.
• A collaborative approach and desire to contribute to team success.

Responsibilities

• Manage and reconcile allocated client bank accounts and financial transactions.
• Investigate and resolve reconciliation variances and anomalies.
• Process salary packaging payments, EFT files and BPAY transactions.
• Produce and distribute client and vendor reporting.
• Support the timely resolution of client and business queries.
• Manage escalations, complaints and complex reconciliation issues.
• Provide technical guidance and support to team members.
• Maintain compliance with financial policies, procedures and service standards.
• Identify opportunities to improve processes and operational efficiency.

Skills

Reconciliations

Financial ops

Stakeholder mgmt

Excel skills

Attention to detail

Analytical

Communication

Fast-paced

Teamwork

Tools

Microsoft Excel

Job description

Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

Do you have what it takes to become a Senior Client Payment and Reconciliation Coordinator?

At Smartgroup, we're looking for an experienced Senior Client Payments & Reconciliations Coordinator to join our Client Finance team on a 6-month fixed-term contract. This role is ideal for someone who enjoys investigating complex reconciliation issues, working with large volumes of financial transactions, and partnering with internal and external stakeholders to deliver exceptional outcomes.

You'll play a key role in ensuring client payments and reconciliations are processed accurately, efficiently, and in line with compliance requirements while contributing to continuous improvement across our finance operations.

What you'll be doing:

• Manage and reconcile allocated client bank accounts and financial transactions
• Investigate and resolve reconciliation variances and anomalies
• Process salary packaging payments, EFT files and BPAY transactions
• Produce and distribute client and vendor reporting
• Support the timely resolution of client and business queries
• Manage escalations, complaints and complex reconciliation issues
• Provide technical guidance and support to team members
• Maintain compliance with financial policies, procedures and service standards
• Identify opportunities to improve processes and operational efficiency

What you'll bring

• Previous experience in a reconciliations, financial operations or client finance role
• Strong analytical and problem-solving skills
• Experience investigating discrepancies and resolving complex financial issues
• High attention to detail and commitment to accuracy
• Excellent stakeholder management and communication skills
• Ability to work effectively in a fast-paced environment with competing priorities
• Strong Microsoft Excel and systems navigation skills
• A collaborative approach and desire to contribute to team success

What's in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year
• Free lunch every week
• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
• Make a Difference Days – paid days off to volunteer for the community and environment
• Salary packaging and novated leasing benefits (of course!)
• Free flu vaccinations
• Employee Share Plan

Grow with Purpose

At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.

Show us you have what it takes

If this sounds like the opportunity for you and you have something to offer, we’d love to hear from you. APPLY ONLINE today.

Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we’re here to understand.

Our Commitment to Diversity and Inclusion

Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.

Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:

• WGEA Employer of Choice for Gender Equality since 2019
• DCA Inclusive Employer 2025 – 2026
• Silver Employer on the Australian Workplace Equality Index

We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.