Senior Client Growth Manager

Ampersand; Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible working environment

Collaboration with a high-performing team

Job summary

A leading professional services firm is seeking an experienced Senior Client Growth Manager in Melbourne to enhance client relationships and drive growth. The ideal candidate will have over 10 years in business development, with strong skills in coaching and strategic planning. This role offers a flexible working environment and the opportunity to shape client development strategies within a collaborative team.

Qualifications

• 10+ years of experience in senior business development or client development roles.
• Strong record of influencing stakeholders and coaching teams.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead multiple client engagement programs.
• Coach stakeholders to build client conversation capability.
• Develop client development toolkits and processes.
• Manage structured client engagement meetings.
• Design and deliver internal training for teams.

Skills

Client engagement

Coaching and mentoring

Emotional intelligence

Strategic planning

Communication skills

Job description

Overview

Join to apply for the Senior Client Growth Manager role at Ampersand.

A leading professional services firm is seeking an experienced Senior Client Development professional to play a pivotal role in advancing its client-focused strategy.

• Sydney, Brisbane or Melbourne location
• Join a high-performing team and help shape the approach to client development
• Flexible working environment

This high-profile position sits within a top-performing and well-regarded business development, marketing and communications function at one of Australia's most highly sought-after professional services firms.

This role is instrumental in driving a culture of client-centricity by coaching stakeholders, embedding best practice, and building internal capability around client development. Working closely with partners, client leads and business development professionals, you will lead a range of strategic initiatives designed to enhance client relationships, drive growth, and elevate the client experience.

Key Responsibilities

• Lead multiple client engagement programs across key client and prospect portfolios
• Coach stakeholders across all levels of the firm to build capability in client conversations, planning and growth initiatives
• Develop and implement toolkits, frameworks and processes to enable sustainable client development practices
• Facilitate and manage structured client engagement meetings, including agenda setting, follow-up and tracking of outcomes
• Partner with BD and Client Managers to uncover growth opportunities, ensure accountability and measure progress
• Design and deliver internal training, toolkits and resources to upskill teams in client development
• Contribute to broader client development strategy, including value proposition development and go-to-market plans

About You

• Extensive experience (ideally 10+ years) in senior business development or client development roles within a professional services environment (accounting, consulting or legal preferred)
• A strong track record of influencing senior stakeholders and coaching teams to embed client development strategies
• Excellent interpersonal and communication skills, with the confidence to challenge thinking, guide conversations and align diverse views
• High emotional intelligence and a collaborative working style
• A strategic, structured approach to building internal capability, enabling others to drive client outcomes effectively

This is a fantastic opportunity to drive impact across a national platform and be part of a collaborative, flexible and forward-thinking team.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Business Development

Industries

• Professional Services, Legal Services, and Accounting