Senior Client Advisor | Full-time | Sydney

Tiffany & Co; Sydney; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Generous salary

Employee merchandise benefits

Milestone gifts

Training and up-skilling

Mentoring from management

Global networking opportunities

Wellbeing program

Job summary

Tiffany & Co. in Sydney is seeking a Senior Client Advisor to deliver the Tiffany Experience through strategic selling, product knowledge and personalised client follow-up.

You will drive sales, exceed annual plans, mentor team members and support store opening/closing while upholding the highest luxury service standards.

Qualifications

• Minimum two years of retail experience, preferably in jewelry.
• Proven expert selling experience.
• Strong communication skills, verbal and written.
• Proficient with Word, Excel and CRM.
• Flexible schedule including evenings, weekends and public holidays.
• Experience in luxury retail environment.
• Gemology certificate/diploma preferred.

Responsibilities

• Deliver Tiffany Touch and highest standards of service.
• Assist customers with merchandise selections using consultative selling.
• Cultivate customers with personalized interactions and clienteling.
• Support store opening/closing and overall sales floor operations.
• Mentor and coach junior Client Advisors to meet sales plans.
• Handle customer issues professionally and resolve complaints.
• Ensure health, safety and welfare compliance on the floor.

Skills

Client relationships

Expert selling

Communication skills

CRM proficiency

Problem solving

Flexible schedule

Luxury retail experience

Education

Gemology certificate/diploma

Tools

Microsoft Word

Microsoft Excel

CRM system

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

About the role:

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. trailblazers in the luxury retail world.

In this exciting role you will honor the customer by delivering the highest standards of Tiffany’s customer service, utilizing strategic selling, product expertise and proactive client follow up.

You will demonstrate the drive and ability to achieve and exceed individual sales plan, clienteling and sales targets. You will also support the team with effective sales coaching to maximise overall sales effectiveness. You will support the Management team with store opening and closing duties and be responsible for the effective running of the sales floor.

We are currently seeking Senior Client Advisors within our Sydney store locations.

Responsibilities:

• Understand and execute on pre-determined individual Annual Net Sales plan by cultivating strong customer relationships in executing the Tiffany Touch and committing to the highest standards of customer service
• Assist customers with merchandise selections using consultative and strategic selling skills in accordance with TCO training modules and standards
• Cultivate customers with personalized interactions
• Learn and execute practices to achieve high client repeat rate
• Embody and inspire the highest luxury standards in presentation and behavior
• Manage customer issues/complaints
• Become an active member of store team to support the initiatives and efforts of the store and the company
• Ensuring the health safety and welfare of yourself and others at work and complying with system put in place to manage health and safety
• Support Client Advisors in achieving their sales plans through mentoring and coaching

Experience:

• Minimum two years retail experience preferably within the jewelry industry
• Previous expert selling experience
• Demonstrable problem-solving ability
• Excellent communications skills – verbal and written
• Strong computer skills – Word, Excel and CRM
• Flexible working availability, including evenings, weekends and public holidays
• Previous experience in a luxury retail environment
• Gemology Certificate/Diploma preferred

Benefits and perks

• Generous salary, employee merchandise benefits and milestone gifts.
• High performing, caring, fun and dynamic team.
• Culture focused on collaboration, innovation, wellbeing and growth.
• Endless career opportunities with the world's largest luxury group - LVMH!
• Never-ending training and individual up-skilling opportunities.
• Great mentoring from highly experienced management team.
• Global opportunities for networking and cross-collaboration.
• Wellbeing and Charitable Giving/Volunteering Program.
• A vibrant, positive and socially connected team environment.

About the business

Tiffany & Co. is one of the world’s most recognizable luxury jewelry brands. The Tiffany name has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence with a reputation for the finest jewelry and effortless style.

For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

Tiffany employees honor every special moment in our clients' lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Blue Box. White Ribbon. That's a wrap.