Senior Claims Technical Specialist – Life Insurance

Tal Llc; Melbourne; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Annual bonus 10%

Inclusive employer

Job summary

TAL is seeking a Claims Technical Specialist to provide expert technical guidance across Income Protection, Life, and TPD. You will raise assessment quality, support sound decisions and ensure claims align with policy terms and TAL frameworks, while building capability across the team.

You will also coach Claims Consultants, drive governance, and contribute to performance management through insights and stakeholder engagement.

Qualifications

• Experience in group life insurance claims in a technical specialist or senior role.
• Ability to coach and uplift case manager capability.
• Strong knowledge of life insurance legislation and claims frameworks.
• Proven ability to identify issues and drive effective claims solutions.
• Strong communication, influencing and stakeholder management skills.
• Customer-focused approach with sound judgement.
• Relevant qualifications or insurance certification (desirable).

Responsibilities

• Ensure claims are managed in line with TAL policies and industry best practice.
• Act as the technical SME, reviewing and authorising complex and adverse claim decisions.
• Coach Claims Consultants to improve assessment quality, communication and outcomes.
• Support managers with fund reporting, case conferences and stakeholder engagement.
• Contribute to claims procedures, governance and quality assurance.
• Provide insights to support capability development and performance management.

Skills

Life insurance claims

Coaching capability

Insurance legislation

Issue identification

Stakeholder management

Communication skills

Customer focus

Education

Insurance certification (desirable)

Job description

TAL is seeking a Claims Technical Specialist to provide expert technical guidance across Income Protection, Life, and TPD. You will raise assessment quality, support sound decisions and ensure claims align with policy terms and TAL frameworks, while building capability across the team.

You will also coach Claims Consultants, drive governance, and contribute to performance management through insights and stakeholder engagement.