National Client Manager

Lockton; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Agile/hybrid work environment

Training and development opportunities

Discounted corporate private health insurance

Paid parental leave

Employee assistance program

Parental leave

Volunteer leave

Diversity & Inclusion groups

Job summary

A leading insurance broker is seeking a National Client Manager to manage a large national client portfolio. The successful candidate will leverage relationships within the insurance industry to foster profitable growth. Responsibilities include client relationship management, service delivery oversight, and staff leadership. Extensive Workers Compensation experience is essential. The role offers a hybrid work environment and competitive remuneration packages.

Qualifications

• 10+ years of extensive Workers Compensation experience.
• Ability to manage multiple responsibilities simultaneously.
• Strong communication and interpersonal skills required.
• WinBEAT / OrganiseIT experience or other similar software experience.

Responsibilities

• Manage and develop a portfolio of business.
• Build and maintain client relationships.
• Ensure service delivery aligns with agreements.
• Networking and relationship development activities with insurers, client groups, and professional associations.
• Manage a portfolio of clients to ensure their insurance and risk management needs are fully met.
• Review of insurer strategy claims estimation quantum, recovery claims potential, common law liability and claims management service standards and provide advice as required, in the interest of the client.
• Provide advice on recommended workers' compensation claim lump sum settlements or redemptions.
• Provide premium, forecasting and reporting support to client and providing insight into performance.
• Processing client accounts and billing.
• Tender submissions.
• Management and leadership of staff within your department.
• Provide a high standard of work and business ethics, setting the standard within People Solutions.

Skills

Communication skills

Detail-oriented

Relationship management

Self-motivated

Multitasking

Communication skills

Interpersonal skills

Attention to detail

Can-do attitude

Education

Relevant Allied Health Diploma AND / OR Undergraduate Degree

Undergraduate Degree

Tools

MS Office

WinBEAT / OrganiseIT

MS Office

Job description

National Client Manager

Position can be based in any of the following locations - Sydney, Melbourne OR Brisbane

We are seeking a highly motivated National Manager for our People Solutions team. We are looking for a well-connected and respected industry leader at a national level within the workers compensation and people solutions industry.

Reporting to the Head of Client & Market Management, the successful candidate will be expected to build and manage a large national client portfolio, leveraging existing relationships within the insurance industry and distribution partners, to deliver a profitable business unit contributing to the overall growth of Lockton Australia and regional areas.

What will you be doing?

• Actively manage and develop a portfolio of business with a particular emphasis on profitable growth, providing professional standards and consistency of advice.
• Developing positive relationships with clients.
• Ensuring service delivery in line with agreements and identification of new business prospects or cross sell opportunities.
• Networking and relationship development activities with insurers, client groups, and professional associations.
• Manage a portfolio of clients to ensure their insurance and risk management needs are fully met.
• Review of insurer strategy claims estimation quantum, recovery claims potential, common law liability and claims management service standards and provide advice as required, in the interest of the client.
• Provide advice on recommended workers' compensation claim lump sum settlements or redemptions.
• Provide premium, forecasting and reporting support to client and providing insight into performance.
• Processing client accounts and billing.
• Tender submissions.
• Management and leadership of staff within your department.
• Provide a high standard of work and business ethics, setting the standard within People Solutions.

To be successful in this role, you will need:

• Be capable of following directions and working collaboratively with others, while also being self-motivated and able to manage own workload.
• Be able to manage multiple responsibilities simultaneously.
• Have excellent communication and interpersonal skills (verbal and written).
• Have a high level of attention to detail, quality standards and compliance.
• Be responsive to the changing needs of the team, office and business, and to any issues that arise.
• Have a strong ‘can-do’ attitude and willingness to pitch in.

You will need the following experience and qualifications:

• Relevant Allied Health Diploma AND / OR Undergraduate Degree
• Extensive Workers Compensation experience (10+ years)
• Moderate to high level of proficiency in MS Office.
• WinBEAT / OrganiseIT experience or other similar software experience.

We offer:

• An agile/hybrid work environment.
• A strong focus on training and development opportunities at all levels and a 10 week mentoring program.
• Discounted corporate private health insurance and a free flu vaccination program.
• Salary Continuance insurance to protect you and your family in the event you suffer an illness or injury.
• Extra paid Summer and winter day to focus on your wellness.
• Competitive remuneration packages along with reward & recognition schemes.
• Paid parental leave and volunteer leave.
• Opportunities to give back to the communities in which we work and live.
• Access to an employee assistance program for coaching and counselling.
• The opportunity to get involved or participate in initiatives organised by our Wellness, Diversity, Equity, & Inclusion, Young Professionals and CSR Associate Resource Groups.

About Lockton:

Lockton has grown to become the world’s largest privately owned insurance broker. Certified as a Great Place to Work in Australia and featured on the Top 50 Workplaces for Women, our structure and unique culture empowers Associates to make decisions and influence the direction of the business.

With top-tier mentors and a 98% client retention rate in Australia, we employ some of the best and brightest minds in the risk and insurance industry.

The insurance industry isn’t going anywhere. It’s stable. It’s secure. Over 300 Associates help organisations every day to drive profitability over the long-term and become more resilient.

To learn more about Lockton please visit: global.lockton.com

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business and Business Development

• Industries

  Insurance

Referrals increase your chances of interviewing at Lockton by 2x

Get notified about new National Account Manager jobs in Sydney, New South Wales, Australia.

Sydney, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 1 month ago

Regional Sales Director, ANZ (Australia & New Zealand)

Sydney, New South Wales, Australia 5 months ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia A$250,000.00-A$500,000.00 3 weeks ago

National Account Executive (Global FMCG)

Darlinghurst, New South Wales, Australia 2 weeks ago

Newington, New South Wales, Australia 2 weeks ago

National Account Executive – Independent Grocery

Chatswood, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 days ago

Chatswood, New South Wales, Australia 4 hours ago

Sydney, New South Wales, Australia 1 year ago

Regional Manager - CMF (Australia and New Zealand)

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 4 weeks ago

Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 21 hours ago

Business Development Manager - Key Accounts (On-Premise)

Sydney, New South Wales, Australia 2 hours ago

Payments - Head of Australia Corporate Sales - Managing Director

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 5 hours ago

Eastgardens, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 months ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 6 days ago

Chatswood, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.