Senior Change Manager

Housing Australia; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Meaningful impact

Flexible work model

Growth opportunities

Collaborative culture

Job summary

Housing Australia is seeking a Senior Change Manager to lead change management for a major project. You will validate CIA, develop CMP, manage risks, and ensure stakeholder readiness, training and adoption within a hybrid work model.

The role requires 5+ years in change management for large-scale transformations, with strong governance, workshops and cross-team communication experience. Six-month fixed term with flexible work arrangements.

Qualifications

• Five years+ of change management leadership on large-scale technology uplift or digital transformation projects.
• Experience applying change management frameworks and governance practices.
• Certification in Prosci or equivalent is preferred or demonstrated experience leading enterprise-wide change programs.

Responsibilities

• Lead planning, delivery and governance of change management activities aligned to project milestones.
• Drive stakeholder engagement, communications, training, readiness and adoption activities.
• Validate and refine CIA; develop CMP; test assumptions with stakeholders and update artefacts.
• Assess and document inherent risks, propose mitigations and evaluate residual risk after implementation.
• Prepare and present regular change and RAID reporting to governance forums and senior stakeholders.
• Apply CMF to ensure alignment with project objectives and governance requirements.
• Facilitate workshops with internal teams and lenders to validate impacts and readiness.
• Support implementation, pilots, deployment and transition to business-as-usual, including post-go-live support.
• Monitor change adoption and readiness, suggesting corrective actions as needed.

Skills

Change management

Stakeholder engagement

Communication

Risk management

Workshop facilitation

MS 365

Power Platform

Dynamics 365

Prosci

Tools

Microsoft 365

Power Platform

Dynamics 365

Job description

Housing Australia is the Australian Government's independent housing delivery agency. We support the delivery of Government programs that improve the supply of sustainable, long-term social and affordable housing and help more Australians achieve home ownership.

Our purpose is to improve housing outcomes for Australians. When you join us, you're not just building a career, you're helping build a better Australia.

The Senior Change Manager will lead the planning, coordination and delivery of change management activities for this important project.

Reporting to the Director, Home Ownership Business Systems, this role is responsible for validating and refining the existing Change Impact Assessment (CIA), developing a Change Management Plan (CMP), identifying and managing change-related risks, and ensuring stakeholder engagement, communications, training, readiness and adoption activities are delivered in line with Home Ownership’s Change Management Framework (CMF).

Working closely with internal teams and the participating lender panel, the role will support a smooth transition to the future state by ensuring impacted stakeholders understand the change, are prepared for new ways of working, and are supported through implementation and transition to business-as-usual operations.

Please note this is a 6-month fixed term employment opportunity.

Key responsibilities in this role include:

Leading the planning, delivery and governance of change management activities for the project, ensuring agreed change outcomes are delivered in alignment with project milestones, stakeholder needs and Home Ownership priorities.

Leading stakeholder engagement, communications, training, readiness and adoption activities to ensure impacted users and stakeholders understand the changes and are prepared for implementation.

Validating and refining the existing CIA and developing a CMP by testing assumptions, confirming impacts with stakeholders, and updating the artefacts to accurately reflect business, user and operational impacts and change outcomes arising from the project.

Assessing and documenting the inherent risks associated with the project, recommending appropriate mitigation controls and evaluating residual risk following implementation.

Preparing and presenting regular change and RAID reporting to project governance forums, providing insights on stakeholder readiness, key risks, issues, dependencies, mitigation activities and overall change progress.

Applying Home Ownership’s CMF to assess, manage and deliver change activities associated with the project, ensuring alignment with project objective, agreed change outcomes and governance requirements.

Facilitating targeted workshops and engagement sessions with internal teams, subject matter experts and participating lenders to validate impacts, assumptions, risks and readiness requirements associated with the project.

Supporting implementation, pilot, deployment and transition-to-business-as-usual activities, including post-go-live change support and lessons learned.

Monitoring and reporting on change adoption, readiness and effectiveness for the project, recommending corrective actions where required to achieve agreed project and change outcomes and, where capacity allows during the 6-month engagement, supporting other Home Ownership change priorities.

Skills and Experience:

• A minimum five years’ experience leading and delivering Change Management Plans for large scale system, technology uplift or digital transformation projects including stakeholder engagement, communications, training, readiness and adoption activities

Sound understanding of change management principles, methodologies and frameworks, with demonstrated ability to translate technical change into business, operational and user impacts.

Experience applying ADKAR-based approaches is highly desirable.

Experience working with risk frameworks and the ability to articulate inherent risk, controls and residual risk in a way that aligns to enterprise risk management practice.

Strong stakeholder engagement and facilitation skills including running SME and risk workshops.

Highly developed written communication skills, with the ability to produce clear, concise and structured documentation, reports and change artefacts.

Experience in preparing and presenting governance, change and RAID reporting to project boards, steering committees and senior stakeholders.

Experience delivering change within Microsoft technology environments, including Microsoft 365, Power Platform, Dynamics 365.

Formal change management qualification or certification (such as Prosci) is required or demonstrated equivalent experience leading enterprise-wide change programs.

What We Offer

• Meaningful Impact - contribute to Australia's housing solutions and work alongside people who share a common goal of improving housing outcomes for Australians.
• Flexible Work - our hybrid operating model supports work-life integration while encouraging meaningful connection and collaboration.
• Growth Opportunities - we invest in the development and wellbeing of our people, supporting both personal and professional growth.
• Collaborative Culture - join a purpose-driven organisation where we work as One Team, support each other and strive for excellence.

Housing Australia is an equal opportunity employer that values and celebrates diversity.

No recruitment agencies please. We will contact agencies directly if support is required.