Senior Change Lead, Customer‑Centric Transformation

NAB; Darwin; On-site; AUD 180,000 - 240,000; Full time

Job summary

NAB is seeking a high-impact Change Lead within Personal Banking to design and deliver change strategies across major initiatives. You will work with senior leaders to shape adoption, readiness, and learning, delivering measurable business outcomes and sustained change.

Bring 7-10+ years in change management, deep stakeholder engagement, and executive communication. AI-enabled change and agile/traditional delivery experience are valued. Located in Australia; full-time role.

Qualifications

• 7-10+ years' experience in change management, transformation, organisational development, business execution or related disciplines.
• Deep expertise in stakeholder engagement, impact assessment, communications, learning, readiness and adoption.
• Strong strategic thinking, influencing and relationship-building skills, with the ability to work effectively with senior leaders.
• Proven capability in leadership coaching, sponsorship enablement, workshop facilitation and executive communication.
• Demonstrated success delivering measurable change outcomes, managing adoption risks and coordinating multiple initiatives in complex environments.
• Relevant tertiary qualifications and change management credentials, with experience across diverse transformation types, Agile and traditional delivery methods, and a strong interest in technology and AI-enabled change.

Responsibilities

• Lead the development and delivery of end-to-end change strategies, plans and implementation activities.
• Assess organisational impacts, stakeholder needs, business readiness, and change risks across initiatives.
• Drive stakeholder engagement, communications, leadership enablement and sponsorship effectiveness.
• Design learning, capability uplift and adoption strategies to support successful change outcomes.
• Measure change success through adoption metrics, benefits realisation and performance reporting.
• Provide change leadership through governance reporting, cross-team coordination, facilitation, coaching, mentoring and continuous improvement of change practices.

Skills

Change management

Stakeholder engagement

Leadership coaching

Executive communication

Education

Relevant tertiary qualifications in change management or related credentials

Job description

NAB is seeking a high-impact Change Lead within Personal Banking to design and deliver change strategies across major initiatives. You will work with senior leaders to shape adoption, readiness, and learning, delivering measurable business outcomes and sustained change.

Bring 7-10+ years in change management, deep stakeholder engagement, and executive communication. AI-enabled change and agile/traditional delivery experience are valued. Located in Australia; full-time role.