Senior Case Manager Rural And Remote

North West Queensland; Doomadgee Aboriginal Shire; Hybrid; AUD 105,000 - 114,000; Full time

Benefits offered by this job

Superannuation 12.75%

Annual leave loading

Training & development opportunities

Flexible working arrangements

Rural and Remote incentives

Quality service delivery to community

Job summary

North West Queensland is seeking a Senior Case Manager to join the Doomadgee Reporting Centre. This permanent full-time role focuses on high-level community safety through case management and addressing risks and needs to support rehabilitation in the community.

You will work with a dedicated team, travel across locations, and contribute to positive engagement with First Nations clients and communities. The role requires a driver’s licence and completion of Certificate IV in Correctional

Qualifications

• Must travel across various locations in the region.
• Certificate IV in Correctional Practice (Community) to be completed within 12 months and certification within 18 months.

Responsibilities

• Ensure a high level of community safety through effective case management.
• Address offenders' risks and needs to support rehabilitation and community safety.

Skills

Negotiation skills

Conflict resolution

Stakeholder management

Self-sufficiency

Legislative framework

Relationship building

Interpersonal skills

Written and verbal communication

Education

Certificate IV in Correctional Practice (Community)

Driver's licence (C class)

Job description

Are you looking for an opportunity to work in case management, and are committed to cultural competency & the respectful, positive engagement with First Nations clients & Communities?

If yes, Community Corrections are seeking a permanent full-time Senior Case Manager to join our Doomadgee Reporting Centre, so this role could be for you.

Community Corrections is responsible for supervising adults subject to Community Based Orders and/or Parole. We aim to protect the community & reduce re-offending by supervising clients & supporting them to achieve meaningful change. Northern Region is committed to diversity, professional maturity & creativity in a complex and evolving practice of Human Services.

This offers a variety of environments and opportunities for people seeking diversity & opportunities to explore some of the most beautiful scenery in Australia.

Job details

• Position status Permanent
• Position type Full-time
• Occupational group Community Care
• Classification AO5
• Workplace Location North West Qld
• Job ad reference QLD/700815/26
• Closing date 09-Oct-2026
• Yearly salary $104722 - $113618
• Fortnightly salary $4014.00 - $4355.00
• Job duration
• Contact person Emma-Jade Molloy
• Contact details Phone: [phone] Access the National Relay Service

The Senior Case Manager ensures a high level of community safety through the effective case management of clients within the community addressing their assessed risks & needs.

You will play a vital role in protecting the community, working as part of a dedicated team, you will act as an agent of change to address offending behaviour & encourage rehabilitation, making our communities safer.

Experience and Skills:

• Demonstrated negotiation and conflict resolution skills for liaising with management, staff and internal and external stakeholders at all levels, to gain commitments and negotiate service delivery, priorities, deadlines, resources and other relevant issues.
• Able to work self-sufficiently and to cope with the pace, complexity and multi-tasking required in the operating environment.
• Able to demonstrate experience working within a legislative framework that underpins a core service delivery area.
• Ability to build and manage ongoing working relationships with a range of stakeholders.
• Interpersonal skills for negotiating with key stakeholders, who often have competing interests, on sensitive and complex issues.
• Well-developed written and oral communication skills.

Qualifications, professional registration, conditions and other requirements:

• As this position will require travel and work across various locations possession of a driver's licence, minimum C class Australian licence is a mandatory requirement.
• Individuals employed on a permanent or temporary basis will be required to complete Certificate IV in Correctional Practice (Community). All activities and assessments associated with the Certificate IV are to be completed within 12 months of commencing their employment, and certification achieved within 18 months.

INCENTIVES:

• An attractive salary package including 12.75% superannuation and annual leave loading
• Industry-leading training & support as well as promotional & development opportunities
• Family support through parental leave & flexible working arrangements
• Benefit from competitive remuneration & employment terms & conditions
• Locality and Rural and Remote incentives are applicable
• Gain the satisfaction of working in a professional workforce committed to quality service delivery in the community

WE ARE LOOKING FOR PEOPLE WHO:

Are relationships-focused, have strong stakeholder engagement, communication, written and time management skills - and committed to great customer service. You will join an organisation committed to creating diverse, inclusive, connected, capable and supportive workplaces.

Applications to remain current for 12 months.

Job Ad Reference: QLD/700815/26

Closing Date: Friday, 9th October 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.