Senior Case Manager, Queensland Corrective Services

Queensland Government; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Queensland Government is seeking a Senior Case Manager in Brisbane to manage high-risk sexual and violent offenders in the community, ensuring safety and compliance with court and parole requirements.

You will conduct initial and progressive risk assessments, develop intervention and management plans, monitor breaches, perform drug testing, prepare high‑quality reports, coordinate with the Police Service and other agencies, and mentor junior staff while upholding professional standards.

Qualifications

• Conduct initial and progressive risk assessments
• Prepare high-quality assessment documents
• Liaise with Queensland Police Service and external stakeholders
• Ensure compliance with legislation and agency procedures
• Manage high-risk offender caseloads
• Develop offender management plans to meet court/parole orders
• Monitor and review offender progress and risk levels

Responsibilities

• Conduct direct interaction with a caseload of high-risk sexual and violent offenders
• Develop and implement offender management plans
• Co-ordinate and monitor the implementation of management plans
• Ensure timely provision of court and parole advice
• Lead peer verification and coaching of junior staff
• Perform drug testing and maintain statistics
• Promote a positive team culture and resilience

Skills

Risk assessment

Case management

Governance

Stakeholder liaison

Report writing

Compliance

Court liaison

Behavioural change

Intervention planning

Team coaching

Drug testing

Emotional resilience

Job description

In this role you will ensure a high level of community safety through the case management of offenders within the community in accordance with their assessed risk and need and maintains high standards of offender assessment practices that facilitate effective supervision and improve reintegration and rehabilitation of high-risk sexual and violent offenders.

The primary accountabilities of the Senior Case Manager include:

• Understand and execute responsibilities in accordance with governance mechanisms to deliver compliance and support business improvement
• Conducting initial and progressive assessments of risk and program suitability
• Identifying and responding appropriately to risks arising from offender assessment including liaising with relevant managers, staff and external stakeholders
• Preparing high quality assessment documents and undertake verification and quality control of assessment and associated documents
• Ensure that you undertake direct interaction with a caseload of high risk sexual and violent offenders (including sexual, violent and other priority groups) assigned to you and appropriately identify risk and needs
• Develop appropriate plans to meet the conditions and requirements of court and parole board orders and facilitate appropriate behavioural and attitudinal change in offenders
• Ensure compliance with legislation and Agency procedures and standards for the case management of offenders
• Ensure that supervision practices and the monitoring of offenders contributes to ensuring the highest level of community safety and supports the achievement of internal oversight mechanisms
• Ensure the appropriate exchange of information with the Queensland Police Service and other government Agency's to optimise offender management
• Ensure security, maintenance, accuracy, access and appropriateness of case notes and intervention reports for appropriate staff and approved internal and external authorities
• Develop intervention strategies to facilitate appropriate behavioural and attitudinal change in offenders
• Monitor compliance with the requirements of orders and take breach action in accordance with prescribed procedures
• Co-ordinate, facilitate and monitor the implementation of offender management plans in accordance with assessed risk and need
• Ensure the timely provision of service and advice to courts, boards and other agencies regarding offenders.
• Execute duties as an officer of the Court
• Support the development of peers and delivery of quality offender management through peer verification, mentoring and coaching of junior and/or geographically displaced staff
• Conduct drug testing of offenders and maintain accurate statistics
• Promote and nurture a team culture that has good morale, values diversity and share knowledge and experience through informal and formal coaching/mentoring techniques in developing capability of entry- level case management staff.
• Emotional resilience to self-regulate and balance personal challenges that may arise whilst working and living in some of Queensland's most isolated communities
• A genuine commitment to invest in the community and understand remote protocols including the multicultural offender profile and promotes a positive image of QCS.

Senior Case Manager, Queensland Corrective Services Brisbane - West, Australia