Senior Case Manager

Queensland Government; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Queensland Government is seeking a candidate who can operate within a legislative framework supporting core service delivery. You will demonstrate professional judgement, build positive relationships, and engage respectfully with colleagues, management, and stakeholders across diverse cultural backgrounds.

The role requires a degree relevant to human services or criminology fields and completion of Certificate IV in Correctional Practice within 18 months of starting.

Qualifications

• Possession of a degree relevant for the human services or criminology fields.
• Certificate IV in Correctional Practice (Community) to be completed within 18 months of commencement.

Responsibilities

• Work within a legislative framework underpinning a core service delivery area.
• Demonstrate professional discretion, judgement and decision-making before seeking management validation.
• Foster new relationships and show evidence of well-developed relationships.
• Communicate professionally with colleagues, management and stakeholders from diverse backgrounds.

Skills

Legislative framework

Self-sufficiency

Relationship building

Professional communication

Diversity awareness

Education

Degree in Law/Justice/Humanities/Psychology/Social Sciences/Social Welfare/Health/Education/Business/ATSIS

Job description

The most suitable applicant will demonstrate their applied knowledge, skills and experiences against these essential role requirements of the position:- Able to demonstrate experience working within a legislative framework that underpins a core service delivery area.- Able to work self-sufficiently and be confident in your own professional discretion, reasoning, judgement and decision-making skills prior to seeking management validation.- Able to demonstrate previous experiences of fostering a new relationship and receiving positive reinforcement in return to demonstrate the relationship was well developed.- Communicate professionally and engages with respect with colleagues, offenders, management and stakeholders. Experience in working collaboratively with people from diverse cultural backgrounds.- Ability to embrace diversity and maximise the whole range of skills and differences available within the workforce.Mandatory requirementsThe following mandatory requirements apply to this role:- Possession of a degree relevant for the human services or criminology fields such as Law, Justice, Humanities, Psychology, Social Sciences, Social Welfare, Health, Education, Business and Aboriginal and Torres Strait Islander Studies- Individuals employed on a permanent or temporary basis will be required to complete Certificate IV in Correctional Practice (Community). All activities and assessments associated with the Certificate IV are to be completed within 12 months of commencing their employment, and certification achieved within 18 months.- The incumbent may be required to travel on official business and the possession of a C class licence is required and will be mandatory in specific locations where it is identified as essential by the hiring panel.Other conditions and requirementsThere may be instances where the incumbent will be required to work hours outside the normal work hours, undertake travel to other locations, or temporarily work from an alternate location.Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.