Senior Service Coordinator

Queensland Government; Townsville City; On-site; AUD 85,000 - 110,000; Full time

Job summary

Queensland Government is seeking a Senior Service Coordinator to oversee rehabilitation and throughcare services for prisoners, including education, vocational training, and reintegration programs.

You will supervise a small team, manage tasks under policy and delegations, and coordinate assessments and service planning to meet diverse prisoner needs. Strong liaison with stakeholders and consistent record-keeping are essential.

Responsibilities

• Oversee rehabilitation and throughcare services for prisoners, including education and vocational training.
• Supervise and develop a small team with mentoring, coaching and performance feedback.
• Allocate and prioritise work tasks in line with policy and delegations.
• Plan and coordinate centre rehabilitation and reintegration activities for prisoners.
• Ensure assessments inform program and service planning.
• Develop service responses to meet needs of prisoner groups (Aboriginal and Torres Strait Islander people, young people, and those with disability).
• Identify and respond to risks and liaise with other professionals.
• Build relationships with service providers and the community.
• Participate in case management and sentence management activities for offenders.
• Maintain accurate records in the Integrated Offender Management system (IOMS).

Skills

People management

Case management

Stakeholder engagement

Planning and coordination

Risk assessment

Job description

The primary accountabilities of the Senior Service Coordinator include:Oversee and monitor a range of internally and externally delivered rehabilitation and throughcare services for prisoners including education, vocational training, cultural services, re-entry services, and programs targeting substance misuse.Supervise and develop a small team of staff through demonstrated competence in frontline people management techniques including providing mentoring, coaching and performance feedback and appraisal processes.Allocate, prioritise, oversee and perform work tasks in accordance with legislation, departmental policy, practice frameworks, procedures and statutory, financial and administrative delegations.Working with Offender Rehabilitation and Management Services where required, plan and coordinate centre rehabilitation and reintegration activities including processes for informing prisoners, managing requests and waiting list processes, room scheduling and logistics, allocation of prisoners to appropriate activities and reporting on individual and service provider outcomes.Ensure assessments required to inform individual and centre level program and service planning are undertaken as required.In conjunction with the Manager, develop appropriate service responses to meet the identified needs of prisoner groups including Aboriginal and Torres Strait Islander people, young people, and those with disability.Identify and respond appropriately to risks and issues arising from offender rehabilitation and management including appropriate liaison with other professionals and business unitsDevelop productive relationships with service providers, stakeholders and the community generally to enhance the community's regard for offender programsParticipate in case management and sentence management activities for offendersIn centres with small program teams, this role may be required to oversee internal program delivery, undertake program supervision and practice development of program delivery officers.Ensure records and information data for the Integrated Offender Management system (IOMS) are accurate and currentEnsure maintenance, accuracy, appropriateness and security of records and reports for appropriate authoritiesMaintain own level of knowledge of contemporary offender rehabilitation research and practices, and legislation, policy and procedures in relation to offender managementPromote value of offender rehabilitation to relevant agencies and support servicesThe role description provides the minimum requirements for the role. The incumbent may be required to undertake other duties as required outside of these primary accountabilities.Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.