Senior Care Services Coordinator

Insurance Commission of Western Australia; Perth; Hybrid; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Flexible working from home

Public service holidays

Career development

Salary packaging

Modern workplace facilities

Wellness facilities (gym/sauna/pool)

Coffee & social spaces

End-of-trip facilities

Job summary

The Insurance Commission of Western Australia is seeking an experienced Senior Care Services Coordinator to join the Catastrophic Injuries Support Scheme (CISS). This fixed-term role coordinates complex treatment, care and support arrangements for participants while providing guidance to colleagues.

You will mentor and coach team members, manage high-stakes stakeholder relationships, and contribute to delivering high-quality care services across the scheme from our Perth office or remotely as

Qualifications

• Experienced health professional with strong clinical expertise.
• Ability to manage complex stakeholder relationships.
• Mentoring and coaching capability.

Responsibilities

• Coordinate complex treatment, care and support arrangements for participants.
• Provide coaching, guidance and clinical expertise to colleagues.
• Mentor and support team members while delivering high-quality care services.

Job description

About Us

The Insurance Commission of Western Australia is a state-owned Government Trading Enterprise that provides motor injury insurance to 2.7 million Western Australian motorists and manages the self-insurance arrangements of the Western Australian Government. The Insurance Commission is a major self-funded statutory authority at the heart of the Western Australian community.

Opportunity

We are excited to offer a fixed term opportunity for an experienced Senior Care Services Coordinator to join our Catastrophic Injuries Support Scheme (CISS) team. This role plays a key part in coordinating complex treatment, care and support arrangements for people with catastrophic injuries, while also providing coaching, guidance and clinical expertise to colleagues. You will have the opportunity to make a meaningful difference in the lives of participants and contribute to the delivery of high-quality care services across the scheme. For further information about the role, you can view the attached Job Description Form (JDF) or contact Michelle Weekes, Principal Care Services Coordinator on [phone].

About You

You are an experienced and collaborative health professional with strong clinical expertise and a passion for helping people achieve the best possible outcomes. You will be confident managing complex stakeholder relationships, coordinating highly complex cases and sharing your knowledge through mentoring, coaching and collaboration. Your ability to combine professional expertise with empathy and sound decision-making will enable you to thrive in this rewarding role.

As part of our Team, you will enjoy

• Flexible working arrangements, including the opportunity to work from home.
• Additional three public service holidays each year plus long service leave after seven years of service.
• Ongoing career development, professional learning opportunities, and support to grow your skills and capabilities.
• Salary packaging options, including novated leasing for a new vehicle.
• Modern workplace including a parents and multi-faith room, conveniently located close to major public transport hubs.
• Complimentary access to onsite wellness facilities, including a gym, sauna and swimming pool.
• Bright and welcoming social spaces with complimentary coffee machines, stunning city and river views, and easy access to a range of dining and lifestyle amenities.
• State-of-the-art end-of-trip facilities to support active and sustainable commuting.

Our Commitment to a Diverse and Inclusive Workplace

We are committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

Appointment Information

In addition to the immediately available position, appointments may be made from this process within a twelve-month period to similar positions that may be permanent or contract, including fixed term appointments with the possibility of extension or subsequent permanency. Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process. Any offer of employment is conditional upon the satisfactory completion of pre-employment screening. This includes an Australian Criminal History Check, Entitlement to Work in Australia Check and Verification of Qualification/s (if applicable). Additional role specific checks may also be required (i.e. Working with Children check). If you require any reasonable adjustments to support your participation in the recruitment process or have questions about the process, please contact our Recruitment Team at [e-mail] or [phone].

Privacy

The Insurance Commission of Western Australia collects your personal information as part of its recruitment, placement and onboarding processes. This may include information you provide in your application, resume or during assessments, including referee and criminal history checks. For further details on how we handle your personal information, please read our Privacy Policy.