Senior Care Manager

Care Connect Group; Australia; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

NFP salary packaging

Flexible and hybrid working

Employee Assistance Program (EAP)

Discounted health insurance

Fitness Passport

Professional development opportunities

Job summary

Care Connect Group is seeking a Senior Care Manager to lead a team of Care Managers within the not-for-profit home care sector. The role focuses on delivering high-quality, person-centred care while aligning with aged care reforms and organisational priorities.

You will drive governance, mentorship and continuous improvement, ensuring safe and compassionate care that enhances client independence and wellbeing. Flexible hybrid work arrangements are offered.

Qualifications

• Experience in care management, case coordination, team leadership or service management.
• Knowledge of aged care quality standards, safeguarding, care governance and risk management.
• Experience within aged care, home care, health, disability or community services.
• Leadership, coaching or case management qualifications.
• Excellent communication, stakeholder engagement and problem-solving skills.

Responsibilities

• Lead and coach a team of approximately 8-12 Care Managers.
• Provide guidance on complex client situations and escalations.
• Promote person-centred care, wellness and reablement principles.
• Strengthen quality, safeguarding, care governance and risk management practices.
• Support service performance, client experience and continuous improvement initiatives.
• Build team capability through coaching, mentoring and development.
• Partner with internal teams, providers, clients and families to achieve positive outcomes.
• Support the implementation of aged care reforms and new ways of working.
• Use data, feedback and insights to drive service improvements and operational effectiveness.

Skills

Team leadership

Coaching

Communication skills

Problem-solving

Stakeholder engagement

Organisational skills

Continuous improvement

Data-informed decisions

Education

Tertiary qualification in Nursing/ Allied Health/ Social Work/ Community Services

Leadership/Coaching qualifications

Job description

Full-Time | Aged Care Leadership Opportunity

At Care Connect, we're proud to be one of Australia's leading not-for-profit home care specialists, helping people live happily at home for life.

As we continue to evolve our Aged Care services and respond to significant sector reform, we're seeking an experienced and passionate Senior Care Manager to join our growing Aged Care team.

This is an exciting opportunity to combine your clinical, care management or service leadership experience with a genuine passion for people leadership, quality outcomes and continuous improvement.

About the Role

Reporting to the Aged Care Lead, the Senior Care Manager provides day-to-day leadership, coaching and practice guidance to a team of Care Managers, ensuring clients receive safe, high-quality, person-centred care that supports their independence and wellbeing.

You’ll play a key role in supporting complex care management decisions, strengthening care governance and quality outcomes, building team capability, and driving service excellence.

As a visible and influential leader, you’ll help translate aged care reform, organisational priorities and quality standards into consistent day-to-day practice.

Key Responsibilities

• Lead, coach and develop a team of approximately 8-12 Care Managers.
• Provide guidance and support on complex client situations and escalations.
• Promote person-centred care, wellness and reablement principles.
• Strengthen quality, safeguarding, care governance and risk management practices.
• Support service performance, client experience and continuous improvement initiatives.
• Build team capability through coaching, mentoring and development.
• Partner with internal teams, providers, clients and families to achieve positive outcomes.
• Support the implementation of aged care reforms and new ways of working.
• Use data, feedback and insights to drive service improvements and operational effectiveness.

About You

You are a collaborative and compassionate leader who enjoys supporting others to succeed and is committed to delivering exceptional client outcomes.

You bring strong operational judgement, excellent communication skills and a passion for leading teams in a complex and evolving aged care environment.

To be successful, you will have:

• Experience in care management, case coordination, team leadership or service management.
• Strong understanding of person-centred care, wellness and reablement principles.
• Experience coaching, mentoring and developing employees.
• Knowledge of aged care quality standards, safeguarding, care governance and risk management.
• Experience within aged care, home care, health, disability or community services.
• Tertiary qualifications in Nursing, Allied Health, Social Work, Community Services or a related field.
• Leadership, coaching or case management qualifications.
• Excellent communication, stakeholder engagement and problem-solving skills.
• Strong organisational skills and the ability to manage competing priorities.
• A commitment to continuous improvement and service excellence.
• Alignment with Care Connect's CARE values of Collaboration & Courage, Authenticity, Respect and Excellence.

Why Join Care Connect?

• Newly created leadership opportunity within Aged Care.
• Lead and develop a high-performing team of Care Managers.
• Influence care management practice, quality and client outcomes.
• Support aged care reform and service innovation.
• NFP salary packaging benefits to increase your take-home pay.
• Flexible and hybrid working arrangements.
• Employee Assistance Program (EAP).
• Discounted health insurance and wellbeing benefits, including Fitness Passport.
• Ongoing learning and professional development opportunities.
• Be part of a values-driven organisation making a genuine difference in the community.

Employment Requirements

Successful candidates will be required to provide:

• Current Police Check
• Working with Children Check
• Evidence of the right to work in Australia

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including First Nations peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ people, mature-aged workers and people living with disability.

We will not consider unsolicited resumes from recruitment agencies – thank you.