Senior Business Process Analyst

Recruitment Hive; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Recruitment Hive is assisting a Federal Government Department in Sydney to find a Senior Business Process Analyst. The role focuses on mapping current-state processes, analyzing data and identifying improvements across participant pathways and back-office functions.

You will collaborate with service design, business analysts and UI/UX teams to develop viable solutions using human-centred design and proven process-improvement methods. Late October 2026 start.

Qualifications

• End-to-end process analysis including current-state and future-state mapping.
• Ability to collect and interpret quantitative and qualitative data.
• Experience applying service design and human-centred design to improve services.
• Familiarity with Lean, Six Sigma, BPM or similar frameworks.

Responsibilities

• Undertaking current-state process mapping of the participant pathway and back-of-house functions.
• Developing and executing time and motion studies to support analysis of handling times.
• Collect and analyse various data sources to develop recommendations for process improvements.
• Work with service design teams, business analysts, UI/UX designers and business stakeholders to drive collaboration on viable solutions.

Skills

Process mapping

Data analysis

Human-centred design

Lean / Six Sigma / BPM

Job description

• Baseline security clearance required

Our client, a Federal Government Department focused on helping the disability community is seeking a Senior Business Process Analyst to join their team in late October 2026.

Duties

• Undertaking current-state process mapping of the participant pathway and back-of-house functions
• Developing and executing time and motion studies to support analysis of handling times
• Collect and analyse various data sources to develop recommendations for process improvements
• Work with service design teams, business analysts, UI/UX designers and business stakeholders to drive collaboration on viable solutions

Skills & Experience

• Process Improvement and Process Mapping Expertise Demonstrated experience undertaking end-to-end process analysis, current-state and future-state process mapping, identifying inefficiencies and implementing process improvement initiatives in complex service delivery environments.
• Analytical and Evidence-Based Decision Making Proven ability to collect, analyse and interpret quantitative and qualitative data, including time and motion studies, to identify trends, develop insights and provide evidence-based recommendations.
• Experience in Human-Centred Design or Service Design Experience applying service design, customer experience, human-centred design or co-design approaches to improve services, processes or customer journeys.
• Process Improvement Methodologies and Tools Knowledge of and experience applying recognised process improvement methodologies such as Lean, Six Sigma, Business Process Management (BPM), Continuous Improvement or similar frameworks.

We Value Diversity

The Recruitment Hive is a proud Equal Opportunity Employer. We recognise the value of diverse perspectives and experience and are committed to an inclusive workplace where everyone feels valued and respected for who they are. We encourage people with disability, indigenous, veterans and people of all backgrounds and abilities to express their interest in this role.