Senior Bike Mechanic & Workshop Mentor

Good Cycles; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Good Cycles in Melbourne is seeking a skilled Senior Bike Mechanic to combine advanced bike tech with outstanding customer service on the shop floor. You will work independently on repairs while integrating with a motivated team, configuring electronic groupsets, and using Hubtiger to log repairs and quotes.

With 3+ years of retail bike mechanic experience, you will mentor junior staff, maintain inventory, and support KPI targets across workshop and retail.

Qualifications

• 3+ years retail bike mechanic experience across road, hybrid and e-bikes.
• Strong knowledge of Shimano, SRAM components and electronic groupsets.
• Customer-facing retail experience and workshop management skills.
• Proven ability to mentor juniors and program trainees.
• Experience using Hubtiger or similar workshop software.

Responsibilities

• Complete in-store repairs and on-site workplace servicing to schedule.
• Diagnose and tune road, hybrid, and e-bikes across mechanical and electronic groupsets.
• Welcome customers and translate repair needs into quotes.
• Log job notes and progress in Hubtiger and notify customers when bikes are ready.
• Drive retail sales through product knowledge across bikes and accessories.
• Receive, barcode and merchandise parts and maintain inventory.
• Maintain opening/closing routines and workshop safety.
• Mentor junior mechanics and program participants.

Skills

Bike mechanics

Customer service

Workshop coordination

Mentoring

Tools

Hubtiger

POS system

Job description

Good Cycles in Melbourne is seeking a skilled Senior Bike Mechanic to combine advanced bike tech with outstanding customer service on the shop floor. You will work independently on repairs while integrating with a motivated team, configuring electronic groupsets, and using Hubtiger to log repairs and quotes.

With 3+ years of retail bike mechanic experience, you will mentor junior staff, maintain inventory, and support KPI targets across workshop and retail.