Senior Associate, Optimisation

Westpac; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

Westpac in Sydney is seeking a seasoned Business Transformation Specialist to join our Optimisation team. You will partner with stakeholders across Home Lending Operations to identify problems, shape practical solutions and support strategic initiatives that improve performance and customer outcomes.

You will lead analysis, drive improvement workstreams, and apply Agile and Lean Six Sigma methods to design and embed change.

Qualifications

• Experience in business analysis, transformation or continuous improvement within financial services.
• Strong stakeholder engagement skills to influence senior leaders and drive outcomes.
• Relevant improvement qualifications such as Lean Six Sigma.

Responsibilities

• Partner with stakeholders to identify problems and develop solutions.
• Lead analysis, stakeholder engagement and delivery of improvement workstreams.
• Support design and implementation of process improvements using Agile and Lean Six Sigma.
• Challenge and influence stakeholders to improve solution design and value delivery.
• Embed change and drive sustainable operational improvements.

Skills

Business analysis

Transformation

Continuous improvement

Stakeholder engagement

Agile

Lean Six Sigma

Education

Lean Six Sigma certification

Job description

How will I help?

Join our Optimisation team and help drive better outcomes across Home Lending Operations. You'll partner with stakeholders to identify improvement opportunities, shape practical solutions and support the delivery of strategic initiatives that enhance operational performance and customer outcomes.

Job Description

How will I help?

Join our Optimisation team and help drive better outcomes across Home Lending Operations. You'll partner with stakeholders to identify improvement opportunities, shape practical solutions and support the delivery of strategic initiatives that enhance operational performance and customer outcomes.

Your responsibilities will include:

• Partner with stakeholders across Home Lending Operations, Mortgage Delivery and enterprise teams to identify problems, assess opportunities and develop solutions.
• Lead analysis, stakeholder engagement and delivery of improvement workstreams.
• Support the design and implementation of process improvement initiatives using Agile and Lean Six Sigma methodologies.
• Challenge and influence stakeholders to improve solution design, execution and value delivery.
• Help embed change and drive sustainable operational improvements.

What do I need?

We're looking for someone with experience in business analysis, transformation, continuous improvement or strategic problem-solving within financial services. You'll bring a strong understanding of Home Lending or Mortgage Operations and a proven track record delivering and embedding operational improvements, including process optimisation, automation, digitisation or AI-enabled transformation initiatives. Strong stakeholder engagement skills are essential, with the ability to influence senior leaders and drive outcomes in complex environments.

You’ll ideally have:

• Strong experience in consulting, business transformation or enterprise delivery environments.
• Experience supporting cross-functional squads or large-scale enterprise initiatives.
• Coaching exposure on Operational Excellence or continuous improvement programs.
• Relevant improvement qualifications such as Lean Six Sigma.

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We’re all about helping our people grow and succeed. Whether you’re a current employee, trainee, or intern, we’re committed to your career development Check out our FAQs and internal support resources here.