Manager, Strategy And Planning (Customer Operations - Coe)

Westpac Group; Sydney; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible work arrangements

Tailored learning and development

Volunteer opportunities

Job summary

Westpac Group in Sydney, NSW, AU, is seeking a Manager, Strategy and Planning for Customer Operations. The role focuses on shaping strategic direction, translating priorities into outcomes, and driving performance improvements across the business.

You will work with senior leaders to develop executive reporting, insights and planning frameworks, leveraging data and analytics to influence decisions and optimise operational performance. Hybrid work involves three in‑office days weekly.

Qualifications

• Experience using data, reporting and analytics to generate insights that inform business decisions and strategic priorities.
• Strong stakeholder engagement skills, with the ability to build trusted relationships and influence outcomes across diverse teams.
• Advanced capability in Excel and PowerPoint, with experience using reporting and visualisation tools such as Power BI.
• Proven ability to lead complex initiatives, manage competing priorities and deliver high‑quality outcomes in fast‑paced environments.
• Strong communication, problem‑solving and strategic thinking skills, with the ability to translate complex information into clear and compelling narratives.

Responsibilities

• Lead the development of executive reporting, performance insights and planning frameworks.
• Collaborate with senior leaders to translate strategic priorities into measurable actions.
• Coordinate with diverse operational areas to drive alignment, simplification and continuous improvement.
• Influence decision-making through data-driven narratives and insights.

Skills

Data analysis

Stakeholder management

Strategic thinking

Communication

Problem solving

Tools

Excel

PowerPoint

Power BI

Job description

Manager, Strategy and Planning (Customer Operations - COE) Westpac Group•Sydney, NSW, AU

Job Description

What's the role?

As a Manager, Strategy and Planning, you'll play a key role in helping shape the direction of Customer Operations and ensuring strategic priorities translate into meaningful outcomes across the business.

Working closely with senior leaders, you'll bring together data, insights and strategic thinking to support decision‑making, strengthen business performance and identify opportunities to improve how we operate. You'll lead the development of executive reporting, performance insights and planning frameworks while partnering across a diverse range of operational areas to drive alignment, simplification and continuous improvement.

This is a permanent, full‑time opportunity based in Sydney, with a hybrid working arrangement requiring a minimum of three days per week in the office.

What do I need?

• Experience using data, reporting and analytics to generate insights that inform business decisions and strategic priorities.
• Strong stakeholder engagement skills, with the ability to build trusted relationships and influence outcomes across diverse teams.
• Advanced capability in Excel and PowerPoint, with experience using reporting and visualisation tools such as Power BI.
• Proven ability to lead complex initiatives, manage competing priorities and deliver high‑quality outcomes in fast‑paced environments.
• Strong communication, problem‑solving and strategic thinking skills, with the ability to translate complex information into clear and compelling narratives.

Our promise to you

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee‑only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

We're all about creating a supportive and inclusive community.

We welcome everyone – no matter your age, gender, background, or abilities.

We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.