Senior Associate, Operational Excellence

Commonwealth Bank; City of Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Commonwealth Bank is seeking a Senior Associate – Operational Excellence within Global Trade Operations in Brisbane. You will ensure compliance with SOPs and policies, manage risk awareness, and help meet regulatory commitments while delivering high-quality outcomes for trade finance clients.

The role focuses on QA, process improvements, and coaching teams to maintain service standards and accurate documentation across Trade Loans, Import/Export, and Structured Trade.

Qualifications

• Knowledge of AML and sanctions requirements.
• Experience coaching others to improve quality.
• Understanding of trade finance processes and settlement.
• Ability to build customer relationships through service excellence.

Responsibilities

• Complete a required number of quality assessments while meeting deadlines.
• Identify and mitigate risk items in GTO.
• Set and maintain standard in decision making and regulatory submissions.
• Engage stakeholders to provide data-driven feedback and guidance.
• Support SOP development and perform administrative tasks.

Skills

Quality Assurance

AML & Sanctions knowledge

Client service improvement

Stakeholder engagement

Job description

Senior Associate - Operational Excellence, Global Trade Operations
Do Work That Matters
CommBank's Trade Finance operations team is looking for a Senior Associate to join our Global Trade Operations (GTO) function within our Chief Operating Office (COO). The GTO team currently operate in a middle-office environment and are focussed on the delivery and settlement of Trade Finance products. The team provide assistance in originating new business and servicing existing clients while performing validations, bookings, confirmations of traditional and structured trade finance products and solutions
The Role
As a Senior Associate – Operational Excellence, you will take ownership of ensuring our business is compliant with relevant Standard Operating Procedures, relevant policies and procedures, all while being risk aware and ensuring we meet the quality expectations of our customers and our regulatory commitments.
You will truly collaborate with the team to ensure SLA's and team targets are met or exceeded and will build quality and trusting relationships by completing quality assessments on the teams' Trade documents and transactions, and subsequently, providing meaningful and informative feedback and coaching with the aim to maintain and/or improve the quality of our work.
The GTO work includes servicing existing and new to bank clients for all their Trade Finance needs across Trade Loans, Import/Export and Structured Trade & Working capital to ensure we maintain and grow the client base.
On any given day you will:

• Complete a required number of quality assessments whilst maintaining adherence to schedule
• Mitigate risk for GTO via prompt identification, logging and assistance in remediating various risk items.
• Set and maintain the standard to which GTO operates in its decision making and regulatory submissions
• Efficiently engage multiple stakeholders to provide evidence and data driven feedback. Where required, provide additional tailored guidance.
• Support the team in the development and updating of SOP's whilst also completing any required administrative tasks

We’re interested in hearing from people who have:
Some knowledge of the global trade environment and the domestic trade industry, including International Chamber of Commerce (ICC) and Uniform Customs and Practice for Documentary Credits (UCP) rules. You will also have a solid understanding of the Australian and global banking regulatory and compliance and financial crime environments (economic trade sanctions and trade-based money laundering)
You will also have:

• Strong Knowledge of AML and Sanctions requirements
• Well demonstrated Quality Assurance skills, with experience coaching individuals to achieve their best
• Knowledge of trade finance processes, the trade settlement process, the documentation and systems used are ideal.
• Some experience focussed on improving client service by improving processes and reducing errors.
• Demonstrated ability to build and maintain customer relationships, through the delivery of exceptional service outcomes

From here, the opportunities are endless
At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.
Advertising End Date: 22/10/2026