Senior Asset Surveillance Officer

Ballarat City Council; Ballarat; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Learning and development programs

Flexible work policies

Employee benefits program

MyWellbeing initiatives

Job summary

Ballarat City Council is seeking a permanent full-time professional to protect infrastructure assets by administering permits, inspections and enforcement. The role leads and mentors Asset Surveillance Officers and acts as an escalation point for complex customer enquiries, disputed claims, and permit breaches.

You will collaborate with service authorities, builders, residents and the community to ensure road works and public works meet standards, safeguarding infrastructure while driving

Qualifications

• Experience in permits, compliance, enforcement, local government or infrastructure operations.
• Knowledge of legislation, local laws, permit administration and compliance processes.
• Strong investigation, problem-solving and conflict resolution skills.
• Experience managing complex stakeholder issues and customer enquiries.
• Ability to exercise sound judgement in sensitive or disputed matters.
• Excellent communication and report-writing skills.
• Commitment to collaboration, leadership and developing others.
• Experience in road management or asset protection is highly regarded.

Responsibilities

• Protect Council's infrastructure assets through administration of permits, inspections and enforcement.
• Provide team leadership support and act as escalation point for complex customer enquiries, disputed claims, Notices to Comply, permit breaches and infringement matters.
• Work with service authorities, builders, civil contractors and the community to ensure works meet required standards and protect public infrastructure.
• Mentor and support Asset Surveillance Officers; contribute to continuous improvement, service delivery and customer outcomes.
• Refer to Position Description for full responsibilities listed on the Careers Page.

Skills

Permits & compliance

Enforcement experience

Local government knowledge

Stakeholder management

Communication & report-writing

Leadership & mentoring

Job description

• Permanent Full-Time Position
• Guide infrastructure permits, compliance and enforcement activities
• Support and mentor a team of Asset Surveillance Officers
• Help protect and preserve Council's infrastructure assets

Work collaboratively with service authorities, builders, civil contractors and the community

About The Role

This is a critical frontline role responsible for protecting Council's infrastructure assets through the administration of permits, compliance inspections, investigations and enforcement activities. The position provides team leadership support and acts as the escalation point for complex customer enquiries, disputed claims, Notices to Comply, permit breaches and infringement matters.

Working closely with service authorities, builders, civil contractors, residents and the community, you will help ensure works undertaken within road reserves and on Council assets meet required standards and that damage to public infrastructure is appropriately managed and rectified.

The role also provides mentoring and operational support to Asset Surveillance Officers and contributes to continuous improvement, service delivery and customer outcomes across the Asset Surveillance function.

For a full list of responsibilities and selection criteria, please view the Position Description available here on our Careers Page

About You

You are an experienced compliance, asset protection or infrastructure professional with strong technical knowledge and a customer-focused approach.

You Will Bring

• Experience in permits, compliance, enforcement, local government, civil construction or infrastructure operations.
• Knowledge of legislation, local laws, permit administration and compliance processes.
• Strong investigation, problem-solving and conflict resolution skills.
• Experience managing complex stakeholder issues and customer enquiries.
• The ability to exercise sound judgement and make decisions in sensitive or disputed matters.
• Excellent communication and report-writing skills.
• A commitment to collaboration, leadership and supporting the development of others.

Experience within local government, road management, asset protection, construction compliance or regulatory services will be highly regarded.

Contact

For any additional questions, please contact Asset Surveillance Lead, Jarel Munro via email at [e-mail] or phone on 0428 079 599.

Be Part Of Something More

Join us in making a real difference to the lives within our community. Working for City of Ballarat you will be part of a team that values honesty, transparency and accountability in everything we do. We believe in the importance of valuing every Individual and working together to support the community. Together we create a supportive and inclusive environment where everyone can thrive and make a positive impact.

Benefits

There's more to remuneration than just salary.

Here Are Some Key Benefits You Might Value

• Learning and development programs
• Flexible work policies
• Employee benefits program
• MyWellbeing initiatives

At the City of Ballarat, we celebrate diversity and strive to create an inclusive, flexible workplace where everyone feels welcome. We encourage applicants of all backgrounds, identities, and abilities to apply. If you need any support during the recruitment process, reach out to us at [e-mail]

We're proud to be a child-safe organisation, committed to protecting children and young people from harm. Our culture promotes their safety and wellbeing, and we require all successful candidates to undergo relevant screening, including a Working with Children Check and criminal history check.