Senior Asset Finance Collections Lead

Thomas Executive Pty Limited; Darwin; On-site; AUD 81,000 - 99,000; Full time

Job summary

Thomas Executive Pty Limited in Inner West Sydney is seeking a Senior Collections Officer to manage overdue customer accounts in asset finance and work with senior management to recover payments.

You will contact customers, negotiate payment arrangements, liaise with brokers and external parties, and provide regular reporting while handling insolvency and asset recovery exposure.

This hands-on role offers close collaboration with senior leadership in a busy, customer-focused team.

Qualifications

• Previous collections experience within asset finance, equipment finance, banking or a related financial services environment.
• Experience managing overdue customer accounts and negotiating payment arrangements.
• Strong communication and relationship‑building skills.
• A practical and professional approach to resolving difficult customer situations.
• Good organisational skills with the ability to manage your own portfolio and priorities.
• Strong attention to detail and accurate record keeping.
• Confidence dealing with customers, brokers and external professional advisers.
• Working knowledge of Microsoft Word, Excel and Outlook.

Responsibilities

• Manage a portfolio of overdue customer accounts.
• Contact customers regarding outstanding payments and negotiate appropriate payment arrangements.
• Work with customers to resolve payment issues and return accounts to satisfactory payment arrangements.
• Respond to enquiries from customers and brokers in a professional and timely manner.
• Liaise with administrators, liquidators, bankruptcy trustees, accountants and legal professionals where required.
• Maintain accurate records and provide regular reporting on overdue accounts.
• Escalate more complex recovery matters to senior management.
• Assist with the repossession and sale of motor vehicles and other financed assets where required.
• Work with external collection and recovery specialists on more complex matters.
• Build strong working relationships with customers and internal and external stakeholders.

Skills

Collections experience

Communication skills

Relationship building

Negotiation

Customer service

Tools

MS Word

MS Excel

MS Outlook

Job description

Thomas Executive Pty Limited in Inner West Sydney is seeking a Senior Collections Officer to manage overdue customer accounts in asset finance and work with senior management to recover payments.

You will contact customers, negotiate payment arrangements, liaise with brokers and external parties, and provide regular reporting while handling insolvency and asset recovery exposure.

This hands-on role offers close collaboration with senior leadership in a busy, customer-focused team.