Senior Application Support Analyst

Department of Energy, Environment and Climate Action; City of Melbourne; Hybrid; AUD 95,000 - 135,000; Full time

Job summary

Department of Energy, Environment and Climate Action in Melbourne is seeking a Senior Application Support Analyst to provide system administration and business analysis for corporate finance applications such as Axiom, Zycus and Figtree, plus HCM systems support. You will manage incidents, user access and monitoring, and contribute to development, change and release activities.

The role focuses on continuous improvement, stakeholder engagement and vendor coordination within the Enterprise

Qualifications

• Lead in administration and support of Axiom, Zycus or Figtree.
• Engage business SMEs to gather requirements and document business needs.
• Vendor management to meet service levels and department expectations.
• Stakeholder management and negotiation for outcomes.
• Strong understanding of corporate finance, HCM and fleet processes.
• Knowledge of the system development lifecycle to support changes.

Responsibilities

• Provide analytical support for incidents via the IT service management system.
• Day-to-day management of Axiom, Zycus and Figtree including user accounts and integration monitoring.
• Participate in development, change and release activities.
• Identify and progress continuous improvement opportunities.
• Participate in project tasks and activities.

Skills

Stakeholder management

Vendor management

Business analysis

Requirements gathering

SDLC knowledge

Education

Finance/HCM systems experience

Tools

Axiom

Zycus

Figtree

Job description

The Senior Application Support Analyst provides system administration and business analyst support for the department’s corporate finance applications such as, Axiom, Zycus and Figtree. The role also provides business analysis across the Enterprise Support Services team including HCM applications. The key tasks for the position include providing analytical support for incidents raised via the IT service management system, day to day management of the Axiom, Zycus and Figtree applications such as user account management, integration monitoring and participation on development, change and release activities. The position identifies and progresses continuous improvement opportunities and participates in project tasks and activities.

Specialist/Technical Expertise/Qualifications

• Specialist experience as a functional and technical lead in the administration and support of at least two of the following Axiom, Zycus, or Figtree.
• Experience in engaging business SMEs to facilitate the gathering of business requirements and the documentation of requirements to articulate business needs to technical resources.
• Extensive experience in managing vendors or third-party providers to ensure service levels and the needs of the department are being met by the external provider.
• Extensive experience in stakeholder and relation management with the ability to negotiate and influence successful outcomes for benefit of all parties.
• Good understanding of corporate business processes in finance, HCM and fleet.
• Strong knowledge and understanding of the system development lifecycle to support changes to applications.

This is an ongoing position. The work location for this position is Melbourne CBD with hybrid work arrangements available.

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.

Please refer to the Key Selection Criteria provided in the Position Description , including the mandatory requirements.

Applications close 11.59pm on Thursday, 1 October 2026.

Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a Nationally Coordinated Criminal History Check.

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.

DEECA fosters an inclusive workplace culture and is committed to a fair, accessible, and equitable recruitment process.

We strongly encourage Aboriginal and or Torres Strait Islander people to apply. We recognise the strengths, knowledge and perspectives First Nations people bring and DEECA is committed to a culturally safe and respectful workplace. If you need support to participate, please contact [e-mail] .

We support flexible working arrangements, including hybrid work, varied hours, part-time work and job sharing. For more information about our recruitment processes, visit applying for a role with us .