Senior Application Support Analyst

Ignite; Canterbury-Bankstown; On-site; AUD 108,000 - 132,000; Full time

Job summary

Ignite in Canterbury-Bankstown is seeking a Level 2 ICT Support Analyst to provide ongoing maintenance and troubleshooting of enterprise applications. You will manage and prioritise service desk tickets, monitor system performance, and document issues and resolutions.

The role requires experience with multiple enterprise apps (ERP, EDRMS), MS 365, Windows 10/11, AD, Citrix and cloud tech, plus a mix of corporate and government experience. Contract through December 2026 on site.

Qualifications

• Experience supporting and maintaining two or more enterprise applications (ERP, EDRMS).
• Strong experience with Microsoft 365, Windows 10/11, Active Directory, Citrix, cloud technologies, and related ICT systems.
• Proven experience in ICT support and delivering excellent customer service.
• IT project experience.
• Mix of corporate and government experience.
• Understanding of change management activities.
• Strong analytical and problem-solving skills with the ability to manage multiple requests and meet SLAs.

Responsibilities

• Investigate, diagnose, and resolve complex application issues.
• Provide escalation support and root cause analysis for enterprise systems.
• Manage and prioritise service desk tickets and incidents.
• Monitor system performance to ensure all software applications function smoothly.
• Document technical issues, resolutions, and system performance.
• Weekly reviews on project status.

Skills

Enterprise apps (ERP/EDRMS)

Microsoft 365

AD/Windows 10/11

Citrix & cloud tech

ICT support & customer service

IT project experience

Corporate & government experience

Change management

Analytical & problem-solving

Tools

Microsoft 365

Job description

• Contract toDecember2026
• Canterburylocation
• $65per hour

Join alargeanddiverseorganisation delivering critical technology services to support business operations and community outcomes.

You willbe responsible forproviding Level 2 support, complex troubleshooting, system analysis, and ongoing maintenance of enterprise applications.

This will see you involved in:

• Investigate, diagnose, and resolve complex application issues
• Provide escalation support and root cause analysis for enterprise systems.
• Manage and prioritise service desk tickets, incidents
• Monitor system performance to ensure that all software applications are functioning well
• Document technical issues,resolutionsand system performance
• Weekly reviews on project status

To be considered for this role we are eager to speak with candidateswith:

• Experiencesupporting andmaintainingtwo or more enterprise applications, including ERP, EDRMS
• Strong experience with Microsoft 365, Windows 10/11, Active Directory, Citrix, cloud technologies, and related ICT systems.
• Proven experience in ICT support and delivering excellent customer service.
• IT project experience
• Mix of corporate and government experience
• Sound understanding of project financials
• Understandingofchange management activities
• Strong analytical and problem-solving skills with the ability to manage multiple requests and meet service level agreements (SLAs).