Senior Animal Care & Pet Retail Specialist

Kellyville Pets Pty Ltd; Sydney; On-site; AUD 58,000 - 62,000; Full time

Benefits offered by this job

Competitive salary: $58,000–$62,000 p.

Full-time, permanent employment

Sunday–Thursday roster

Job summary

Kellyville Pets is seeking an experienced Animal Care & Retail Team Member to join our team in a full-time capacity. You will manage daily animal welfare, customer education and live-animal sales across our live animal departments.

This role requires handling a variety of species with passion for responsible pet ownership, strong retail skills and the ability to work a Sunday–Thursday roster in a busy specialist pet store environment.

Qualifications

• Minimum of two years' experience in a comparable animal care, pet retail or animal husbandry role.
• Hands-on experience safely handling ALL of the following animal groups: Birds, Lizards, Snakes, Insects, Rats and mice, Guinea pigs, Rabbits.
• Experience selling live animals and confidently discussing their care requirements with prospective owners.
• Strong retail sales and customer service skills, including the ability to recommend appropriate products and accessories.
• Excellent communication skills and the confidence to educate customers on animal care, nutrition, housing and husbandry.
• A reliable, proactive approach and the ability to work independently as well as part of a team.
• Availability to work a permanent Sunday-to-Thursday roster.

Responsibilities

• Performing daily animal husbandry, including feeding, cleaning, health monitoring and maintaining appropriate enclosures.
• Safely and confidently handling a diverse range of animals across live animal departments and educating customers.
• Monitoring animal health and behaviour, identifying potential concerns and escalating issues appropriately.
• Maintaining clean, hygienic and well-presented animal housing and department environments.
• Engaging with customers, understanding their needs and providing knowledgeable, accurate and responsible animal care advice.
• Facilitating animal sales by ensuring customers understand the responsibilities, requirements and ongoing costs associated with pet ownership.
• Actively selling and recommending appropriate products, accessories, nutrition and husbandry equipment to complement animal purchases.
• Identifying additional sales opportunities and providing customers with complete solutions for their pets.
• Maintaining excellent merchandising, stock presentation and department standards.
• Following company policies, animal welfare procedures, workplace health and safety requirements and biosecurity protocols.
• Working collaboratively across departments to support overall store operations and sales performance.

Skills

Animal handling

Retail sales

Customer service

Communication

Job description

Kellyville Pets is seeking an experienced Animal Care & Retail Team Member to join our team in a full-time capacity. You will manage daily animal welfare, customer education and live-animal sales across our live animal departments.

This role requires handling a variety of species with passion for responsible pet ownership, strong retail skills and the ability to work a Sunday–Thursday roster in a busy specialist pet store environment.