Casual Store Team Member, North Ryde | Flexible Hours

Officeworks; Sydney; Hybrid; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Market leading incentive scheme

Job summary

Cartier in Sydney's flagship boutique seeks an experienced Sales Associate in a part-time capacity. You will be an ambassador of the Maison, delivering exceptional service and guiding clients through the journey with deep product knowledge.

As a Sales Associate, you will build lasting client relationships, achieve boutique sales goals through consultative selling, and participate in events and client activations while upholding the highest standards of service and boutique presentation.

Qualifications

• Strong selling skills and an innate sense of service excellence.
• Fluency in English; a second language is advantageous.
• Product knowledge and genuine curiosity to engage clients and share Cartier's story.

Responsibilities

• Deliver exceptional client experiences in line with Cartier’s service standards.
• Achieve and exceed sales objectives through consultative selling.
• Identify and convert clientelling opportunities by scheduling appointments and building client profiles.
• Cultivate lasting client relationships and loyalty to the Maison.
• Grow and manage your client portfolio to maximise engagement and sales potential.
• Execute targeted CRM actions to strengthen client connections and drive repeat business.
• Represent Cartier as an Ambassador during client events and activations.
• Maintain impeccable stock presentation and participate in inventory processes.

Skills

Sales skills

English fluency

Product knowledge

Time management

Team player

Second language

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specialising in jewellery, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Be a part of our Team!

Immerse yourself in the world of Cartier, where heritage and innovation come together to create unforgettable experiences.

We are looking for experienced Sales Associates to join us in our Flagship boutique in a part time capacity.

As a Sales Associate, you will be an ambassador of our Maison, embodying our values and delivering exceptional service to every client.

What you will do:

HOW WILL YOU MAKE AN IMPACT?

As a Sales Associate, you will create meaningful connections with clients, guiding them through their journey and sharing the unique craftsmanship behind each creation. You will play a pivotal role in achieving boutique goals by providing personalised advice, cultivating client relationships and ensuring every interaction reflects the excellence of Cartier.

Your responsibilities will include:

• Deliver exceptional client experiences in line with Cartier’s service excellence standards.
• Achieve and exceed individual and boutique sales objectives through consultative selling and deep product knowledge.
• Proactively identify and convert clientelling opportunities by scheduling appointments and developing robust client profiles.
• Cultivate meaningful and lasting client relationships, fostering loyalty to the Maison.
• Strategically grow and manage your client portfolio to maximise engagement and sales potential.
• Execute targeted CRM actions to strengthen client connections and drive repeat business.
• Represent Cartier as a true Ambassador during client events and exclusive activations.
• Uphold the highest standards of operational compliance across all boutique procedures and policies.
• Ensure accurate stock management, actively participate in inventory processes and maintain the impeccable presentation of the boutique.
• Embody Cartier’s values and contribute to a collaborative, positive team spirit.
• Engage in team initiatives, supporting colleagues to achieve shared goals and deliver a seamless client experience.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

At Cartier, we believe passion and expertise are the sparks that create extraordinary success.

To truly thrive in this role, you will bring:

• Strong selling skills and an innate sense of service excellence, creating memorable client experiences that foster loyalty.
• Fluency in English; a second language is advantageous.
• Product knowledge and genuine curiosity to engage clients and share the story behind each Cartier creation.
• Excellent time management and multitasking skills in a dynamic environment, adapting seamlessly to shifting priorities while maintaining meticulous attention to detail.
• A positive, team‑oriented mindset, contributing to a supportive and inspiring boutique culture.

HOW DO WE KEEP YOU SMILING?

The opportunity to contribute to a world‑class environment and play a vital role in delivering exceptional experiences to our discerning clientele.

A supportive and collaborative team environment where your contributions are valued and your professional growth is nurtured.

A generous salary with a market leading incentive scheme.

This role will help build your knowledge and experience in all aspects of Luxury Retail.

Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level.

YOUR JOURNEY WITH US

Step 2: If your profile aligns, you will receive a call from our TA team.

Step 3: Following a successful screening, you will be invited to interviews with the Boutique Manager, Area Manager, HRBP & Commercial Director.

Step 4: With successful interviews completed, and contingent upon successful pre‑employment checks, you will begin your journey with us.