Senior Analytics Manager — Personalised Banking & AI

cba; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

CommBank is seeking an Advanced Analytics Manager to lead personalised customer communications using segmentation, propensity modelling and decisioning. You will mentor analysts and collaborate with marketing, product and technology teams.

You will apply Python, Power BI and responsible AI to automate work and advance self-service analytics, building scalable reporting and embedding AI into analytics and customer interactions for improved outcomes.

Qualifications

• Advanced Python skills with automation of analytical processes and solving complex business problems.
• Strong experience in customer analytics, predictive or propensity modelling, personalised targeting, scoring or campaign optimisation.
• Experience using Power BI or comparable visualisation tools to create accessible reporting and self-service analytical solutions.
• Ability to frame problems, define success measures and translate analysis into clear recommendations for varied stakeholders.
• A collaborative approach to mentoring, knowledge transfer and providing practical technical guidance to colleagues.

Responsibilities

• Design and optimise personalised customer communications using segmentation, propensity modelling, scoring and decisioning techniques.
• Translate complex or ambiguous business needs into structured analytical approaches, measurable outcomes and practical recommendations.
• Use Python and related analytical tools to automate manual processes and improve the efficiency, quality and repeatability of everyday work.
• Develop Power BI reporting and self-service analytics that help stakeholders access insights and make informed decisions.
• Identify practical opportunities to embed AI into analytics, reporting and customer communications, supported by responsible data use and human judgement.
• Partner with product, marketing and technology stakeholders to connect customer behaviour with relevant engagement strategies.
• Guide colleagues through technical challenges, share knowledge and strengthen analytical capability across the team.
• Work effectively in a dynamic environment where products, tools and analytical techniques continue to evolve.

Skills

Advanced Python

Customer analytics

Propensity modelling

Campaign optimisation

Tools

Power BI

Job description

CommBank is seeking an Advanced Analytics Manager to lead personalised customer communications using segmentation, propensity modelling and decisioning. You will mentor analysts and collaborate with marketing, product and technology teams.

You will apply Python, Power BI and responsible AI to automate work and advance self-service analytics, building scalable reporting and embedding AI into analytics and customer interactions for improved outcomes.