Advanced Analytics & AI Insights Analyst

Coleambally; Australia; On-site; AUD 90,000 - 130,000; Full time

Job summary

CommBank in Australia is seeking an experienced Analytics & Insights professional focused on credit cards data to turn complex customer data into actionable insights. You will work with SQL, Python and R to analyse portfolio data, build predictive models and communicate findings to both technical and non-technical audiences.

You will join a team that partners across Product, Marketing, Risk, Strategy and Technology to influence decisions and drive business performance.

Qualifications

• Experience in customer / consumer analytics, data science, decision science or a related discipline.
• Strong problem-solving skills, with the ability to investigate data and draw meaningful conclusions.
• Programming capability using SQL, Python or R, alongside the ability to create clear and meaningful data visualisations and communicate what the analysis is telling us.
• An understanding of statistical analysis and measurement techniques and how they can be applied to business questions.
• Exposure to predictive modelling, machine learning or other advanced analytical techniques.
• Sound data and AI literacy, including an understanding of the importance of responsible use, data quality and appropriate analytical judgement.
• Comfort navigating generative AI and how emerging technologies can support analytical work.
• A commitment to customer outcomes, sound risk management and continuous learning.

Responsibilities

• Analyse customer, product and portfolio data to identify trends, patterns, opportunities and emerging insights.
• Translate business questions into structured analytical approaches, with support from more experienced team members where needed.
• Use statistical analysis and analytical techniques to investigate customer and business problems.
• Prepare, manipulate and explore complex datasets using tools such as SQL, Python or R.
• Build clear visualisations and communicate analytical findings in a way that is accessible to technical and non-technical audiences.
• Support customer segmentation, targeting and engagement analysis to improve relevance and personalisation.
• Contribute to predictive modelling and machine-learning initiatives, developing your capability in applying these techniques to practical business problems.
• Contribute to a culture of curiosity, experimentation, knowledge sharing and continuous learning.

Skills

Customer analytics

Data visualization

SQL

Python

R

Tools

SQL

Python

R

Job description

CommBank in Australia is seeking an experienced Analytics & Insights professional focused on credit cards data to turn complex customer data into actionable insights. You will work with SQL, Python and R to analyse portfolio data, build predictive models and communicate findings to both technical and non-technical audiences.

You will join a team that partners across Product, Marketing, Risk, Strategy and Technology to influence decisions and drive business performance.