Senior AI Product Manager – Hotel Commerce

SiteMinder; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Mental health and well-being Initiates

Generous parental leave policy

Hybrid work model (3 days in-office)

Paid birthday, study and volunteering

Sponsored social clubs and team events

Employee Resource Groups (ERG)

Investment in personal growth and upsk

Training for advancement

Job summary

SiteMinder is hiring an AI-focused Senior Product Manager to lead in-product AI agents and shape how hoteliers interact with intelligent assistants. You will own customer journeys, prototype testing and rollout, translating insights into actionable product changes that drive adoption and revenue.

You will partner with engineering and design to deliver customer value at scale, balancing simplicity with powerful AI capabilities across hospitality workflows.

Qualifications

• Hands-on builder who uses AI to turn ideas into working prototypes, experiments or usable product artefacts, tested with evidence and improved.
• Experience taking a customer-facing AI experience from prototype into real-user use with adoption and iteration evidence.
• Ability to prototype AI interactions, work with technical partners and define useful evaluations beyond plausibility.
• Combine customer discovery with analytical ownership of repeat usage and task success.

Responsibilities

• Own our in-product AI agents end to end, including customer jobs to be done, conversational journeys, prototype testing, rollout and adoption.
• Define the agent roadmap, task-level success and quality evaluations using production evidence to improve the experience.
• Connect customer value to engagement and commercial contribution, including clear explanations, permission requests and graceful handoffs.

Skills

Hands-on builder

AI experience

Customer discovery

Prototype testing

Leadership

Collaboration with tech partners

Analytical ownership

Job description

SiteMinder is hiring an AI-focused Senior Product Manager to lead in-product AI agents and shape how hoteliers interact with intelligent assistants. You will own customer journeys, prototype testing and rollout, translating insights into actionable product changes that drive adoption and revenue.

You will partner with engineering and design to deliver customer value at scale, balancing simplicity with powerful AI capabilities across hospitality workflows.