Senior Product Manager — AI-Powered Guest Experience

RMS; Melbourne; Hybrid; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Learning platform

Employee Assistance Program

Rise event

Years of Service awards

RMS swag

Novated leasing

Melbourne office vibes

Job summary

RMS is seeking a Product Manager to own the Guest Experience journey in an AI-enabled portal. You’ll shape post-booking features, partner with engineering and design, and use AI insights to improve conversions and guest satisfaction.

Based in Melbourne, you’ll work within a flexible, multi-modal framework and mentor others while driving cross-functional adoption across sales, marketing and onboarding.

Qualifications

• Experience in product management, owning products from strategy to adoption, not just shipping features.
• Daily, hands-on use of AI tools for research, prototyping and analysis, ideally on an AI-led product.
• Enough technical understanding to work through trade-offs with engineers and prototype ideas yourself.
• Commercial judgement, using data before launch to shape what gets built and after to improve it.
• Consumer product experience, ideally B2C or B2B2C, with a funnel such as checkout or purchase; data-driven improvements.
• A record of influencing stakeholders without authority and bringing go-to-market teams along on launches.

Responsibilities

• Shape what comes next across the post-booking journey: pre-stay, check-in, upsell, in-stay and post-stay.
• Turn AI opportunities into features guests and properties trust, with clear thinking on accuracy, privacy and oversight.
• Prototype early with AI tools, test with guests and properties, and work with engineers to ship fast.
• Track reviews and repeat stays for guests, and upsell revenue and time saved for properties.
• Launch with sales, marketing, onboarding and support so properties adopt what you build.
• Mentor fellow product managers and help set the pace for how the team uses AI.

Job description

RMS is seeking a Product Manager to own the Guest Experience journey in an AI-enabled portal. You’ll shape post-booking features, partner with engineering and design, and use AI insights to improve conversions and guest satisfaction.

Based in Melbourne, you’ll work within a flexible, multi-modal framework and mentor others while driving cross-functional adoption across sales, marketing and onboarding.