Senior Product Manager (AI)

SiteMinder; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Mental health and well-being Initiates

Generous parental leave policy

Hybrid work model (3 days in-office)

Paid birthday, study and volunteering

Sponsored social clubs and team events

Employee Resource Groups (ERG)

Investment in personal growth and upsk

Training for advancement

Job summary

SiteMinder is hiring an AI-focused Senior Product Manager to lead in-product AI agents and shape how hoteliers interact with intelligent assistants. You will own customer journeys, prototype testing and rollout, translating insights into actionable product changes that drive adoption and revenue.

You will partner with engineering and design to deliver customer value at scale, balancing simplicity with powerful AI capabilities across hospitality workflows.

Qualifications

• Hands-on builder who uses AI to turn ideas into working prototypes, experiments or usable product artefacts, tested with evidence and improved.
• Experience taking a customer-facing AI experience from prototype into real-user use with adoption and iteration evidence.
• Ability to prototype AI interactions, work with technical partners and define useful evaluations beyond plausibility.
• Combine customer discovery with analytical ownership of repeat usage and task success.

Responsibilities

• Own our in-product AI agents end to end, including customer jobs to be done, conversational journeys, prototype testing, rollout and adoption.
• Define the agent roadmap, task-level success and quality evaluations using production evidence to improve the experience.
• Connect customer value to engagement and commercial contribution, including clear explanations, permission requests and graceful handoffs.

Skills

Hands-on builder

AI experience

Customer discovery

Prototype testing

Leadership

Collaboration with tech partners

Analytical ownership

Job description

What We Do...

At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better together.

Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.

That’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry that never stands still.

About the Senior Product Manager role...

Build the future of agentic hotel commerce. Imagine a hotelier setting a goal, working with intelligent agents to turn it into action, and staying confidently in control. As an AI Product Manager you will shape how that future looks, feels and works, bringing the clarity and care of the best consumer grade products to complex hotel workflows.

SiteMinder helps hoteliers attract, reach and convert guests online. We are building smaller, highly capable product teams that own customer value, adoption and commercial outcomes from discovery through operation.

Our product philosophy is Powerfully simple. We expand the depth and breadth of what our products can do while keeping them intuitive and easy to use. Every new capability should help hoteliers achieve more without adding unnecessary complexity to their work.

Help create a new way for hoteliers to get work done: expressing what they want to achieve and collaborating with an intelligent concierge to make it happen. You will personally prototype and test experiences that move beyond answers to useful action, discover where customers trust an agent to help and turn the strongest ideas into products they want to use again.

What you'll do...

Own our in-product AI agents end to end, including customer jobs to be done, conversational journeys, prototype testing, rollout and adoption.

Define the agent roadmap, task-level success and quality evaluations using production evidence to improve the experience.

Connect customer value to engagement and commercial contribution, including clear explanations, permission requests and graceful handoffs.

What you have...

You are a hands-on builder as well as a leader in your work. You personally use AI to turn ideas into working prototypes, experiments or usable product artefacts, test them with evidence and improve them. You learn by making, challenge established ways of working and help reinvent what excellent product work looks like with AI. Be ready to show what you built yourself, what changed as a result and how you checked the quality of AI-assisted work.

You have personally taken a customer-facing AI experience from prototype into real-user use and can explain adoption, failure and iteration evidence.

You can prototype AI interactions yourself, work fluently with technical partners and define useful evaluations beyond whether an answer sounds plausible.

You combine strong customer discovery and interaction judgement with analytical ownership of repeat usage and task success.

Conversational products, B2B SaaS, hospitality workflows and production generative AI experience at scale are valuable. Hospitality experience is optional.

• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Flexibility to work in a Hybrid model (3 days in-office)
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement

When you apply, feel free to share your pronouns and let us know if you need any adjustments during the interview process, we’re here to support you. We also warmly encourage applications from people from underrepresented backgrounds.