Senior AI Product Manager, Healthtech (Equity)

Everlab; Sydney; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid work model

Employee Share Option Plan

Health program access

Job summary

Everlab in Sydney is seeking an experienced Product Manager to own its AI chat experience end-to-end, shaping conversational design, prompts and the escalation model. You will work with engineers, clinicians and growth teams to balance trade-offs and deliver a coherent conversation system.

You will lead the system around conversations and campaigns, set clear quality thresholds, and guide prioritisation and messaging across multiple channels as Everlab scales globally.

Qualifications

• 6+ years in product management with hands-on ownership of a conversational AI product.
• Experience designing multi-turn conversational experiences including tone, uncertainty handling, and escalation.
• Experience operating an LLM-powered product in production, managing prompts and quality thresholds.
• Strong writer with customer-facing copy that changes behavior across campaigns and messages.
• Systems thinking: built reusable infrastructure like eligibility, prioritisation, orchestration and templates.
• Ability to instrument the journey, measure impact and close the loop after launch.

Responsibilities

• Own the AI chat experience end to end: design, prompts, context, voice and escalation model, and quality thresholds.
• Set the voice and principles for Everlab's communications across chat and campaigns.
• Build the next-best-conversation engine: prioritisation, eligibility, suppression and sequencing logic.
• Develop the campaign capability with guardrails, visibility, ownership and success metrics.
• Improve the communications infrastructure with reusable patterns and governance for rapid campaign launches.

Skills

Product management

Conversational AI

LLM operations

Copywriting

Systems thinking

Execution & measurement

Cross-functional collaboration

Job description

Everlab in Sydney is seeking an experienced Product Manager to own its AI chat experience end-to-end, shaping conversational design, prompts and the escalation model. You will work with engineers, clinicians and growth teams to balance trade-offs and deliver a coherent conversation system.

You will lead the system around conversations and campaigns, set clear quality thresholds, and guide prioritisation and messaging across multiple channels as Everlab scales globally.