Senior AI Operations & Assurance Leader

Australian Broadcasting Corporation (ABC); Port Macquarie; On-site; AUD 180,000 - 240,000; Full time

Job summary

The Australian Broadcasting Corporation (ABC) is seeking an Enterprise AI Operations and Assurance Lead to drive reliability and scalable managed AI services across the organisation.

You will lead Level 3 incident response, governance collaboration with cyber security, policy and adoption teams, and oversee platform changes, licensing, and cost governance. This role requires senior technical leadership and a passion for AI innovation.

Qualifications

• Tertiary IT/engineering qualification or equivalent experience.
• Experience leading multidisciplinary technical teams.
• Experience with platform consumption, licensing, FinOps.
• Experience with audit/compliance activities.
• Ability to influence stakeholders across tech, cyber, policy.
• Experience operating enterprise digital platforms.
• Strong understanding of AI technologies and risk.
• Experience with identity management and access controls.
• Enthusiasm for AI and willingness to stay updated.
• Proven incident, problem and change management experience.
• Experience with vendors, escalation, and roadmaps.
• Strong analytical and problem-solving skills.
• Ability to collaborate across stakeholder groups.

Responsibilities

• Lead end-to-end operational management of enterprise AI capabilities to ensure reliability and scalability.
• Oversee AI platform consumption, licensing, cost governance and spend forecasting.
• Ensure AI services comply with data residency, sovereignty and governance rules.
• Provide risk assessments and governance context for decisions.
• Serve as Level 3 escalation for AI issues: agent failures and integrations.
• Develop runbooks, monitoring, logging, incident response and service management.
• Coordinate platform configuration and feature enablement per governance policy.
• Assess risks of vendor platform updates and communicate impacts.
• Collaborate with Cyber Security on AI-specific controls and audits.
• Support implementation of approved connectors and data integrations.
• Maintain oversight of shared AI assets, ownership and lifecycle.
• Advise governance forums and executives, translating tech risk to business impact.
• Work with AI Adoption Specialists to separate enablement from issue resolution.

Skills

Leadership

Cloud

FinOps

Incident management

Governance

AI governance

Security awareness

Stakeholder influence

Education

Bachelor's degree in IT/Engineering

Tools

AWS

Azure

GCP

Job description

The Australian Broadcasting Corporation (ABC) is seeking an Enterprise AI Operations and Assurance Lead to drive reliability and scalable managed AI services across the organisation.

You will lead Level 3 incident response, governance collaboration with cyber security, policy and adoption teams, and oversee platform changes, licensing, and cost governance. This role requires senior technical leadership and a passion for AI innovation.